Spice Village Southall ™ Reviews Summary

Service

Pros:

• "Muhammad Omer did a wonderful job serving us, Superb Service Top Class."
• "We were served quickly and the food was fresh."
• "The service was good. We ordered Afghani chicken, saag paneer, onion kulcha, naan, and popodums."
• "Visited on Friday for late lunch with my wife, got a table straight away and the food arrived quickly as well."
• "Super friendly and helpful staff. Special thank you for Pallab, making it a wonderful experience."
• "Service was great. Tandoori chicken wings were succulent and tasty."
• "We had the chicken biryani, chicken jalfrezi, dynamite prawns and chapli kebab. The food tasted really good especially the jalfrezi."
• "Our server, Shubham was brilliant. He suggested we have the Charsi Karahi and it was absolutely delicious!!"

Cons:

• "The service was so poor and unprofessional which makes you feel so uncomfortable."
• "We sat down to have a dinner, The food was nice but nothing special. The table service once sat down was ok."
• "Food order was delayed and we have to keep reminding the staff."
• "Food was very obviously reheated and bland, and the service was poor from the staff."
• "The service staff are inattentive, you really have to wait for someone to give you their time."
• "The restaurant had many flies inside which is new, we visibly struggled with the flies throughout the meal and staff noticed but didn't come to help."
• "Very slow customer service, took a long time to get table, very slow waiters."
• "The waiter was very helpful and sorted it all out and at the end we had on the house desserts with apologies."

Food Quality

Pros:

• "The food was nice but nothing special. Plenty of courses and I did feel like I got my monies worth only paying 25 pounds."
• "The food tasted really good especially the jalfrezi."
• "We had the masala fish, chicken biryani and lamb nihari. The fish was super delicate yet crunchy and flavorful."
• "Nice food, no salad served with starters or birani or any other dishes ordered."
• "We ordered chicken shish kebab, lamb shish kebab, malai tikka and chicken bhuna. Everything was delicious."
• "The food was amazing, third time we’re visiting."
• "Food was very obviously reheated and bland, even the freshly cooked Charsi chicken was bland even though requested spicy."
• "The food was amazing, very tasty curries. We had the butter chicken and lamb Bhuna."

Cons:

• "I’m sorry but it was tasteless, homemade Nihari is much better."
• "The grill was ok, the portion should have been bigger, the chicken wings had thick skin."
• "King Prawn karai did not taste of any prawn, it was dry."
• "The spicy fish was over fried too crunchy but tasted ok."
• "The food tasted ok, but not amazing as the prices would have you think."
• "The food tasted really good especially the jalfrezi. Nice and spicy and tastes like authentic Pakistani food."
• "The food was very obviously reheated and bland, even the freshly cooked Charsi chicken was bland even though requested spicy."
• "This restaurant is just ok. In short though, I won't be going again any time soon."

Ambiance

Pros:

• "The decoration and atmosphere was nice."
• "You walk in from the streets of Southall and you already feel you are in a different place. Great decor and ambience."
• "The atmosphere also garners 5 stars, creating a delightful dining ambiance."
• "We joined as a group for dinner who were recommended by our fellow local Pakistani friend. We were impressed by the quality of their food, attentive customer service, and gorgeous well-lit and traditional decor throughout."
• "We tried the Masala Fish and Malai Chicken Tikka for starters and of course popodums and chutneys. In the Mains, we had the Chicken Biryani and the Afghani Chicken Kadhai, Garlic Naan and Kulcha."
• "The service was great!Muhammed omer was our server so special thanks to him! Very friendly and helpful!"
• "The restaurant is fully wheelchair accessible with accessible toilets too."
• "The decor of the restaurant is really nice, clean and has a nice atmosphere."

Cons:

• "The table service once sat down was ok."
• "The restaurant had many flies inside which is new, we visibly struggled with the flies throughout the meal and staff noticed but didn't come to help."
• "In the peak time it would have been uncomfortable."
• "The restaurant had many flies inside which is new, we visibly struggled with the flies throughout the meal and staff noticed but didn't come to help or ask if we want to move."
• "Loud, crowded, and not very comfortable seating."
• "Ambiance was lacking, felt more like a fast-food joint rather than a restaurant."
• "The noise level was quite high, making it hard to have a conversation."
• "The atmosphere felt dull, lacking any real charm or cultural atmosphere that you would expect from an establishment claiming to offer an authentic Pakistani dining experience."