Alum Rock Kebab House Reviews Summary

Food Quality

Pros:

• "Good food - made completely fresh as we ordered."
• "Everything was absolutely delicious! The food arrived quickly."
• "Best kebab house in Alum Rock."
• "Food is cheap but really tasty."
• "Food is always served fresh & piping hot and we love the chicken sheekh kebabs!"
• "Their food was very tasty, freshly cooked and piping hot."
• "Great food and service, falooda didnt disappoint. I really enjoyed their seekh kebabs and fresh naan."

Cons:

• "Found hair in our food"
• "Very salty and did not taste anything like sheesh kebab."
• "Channa curry......tasty but lacked seasoning and spice."
• "The meat had been remarinated with strong masalas, there was a strong taste and it smelt really bad"
• "Only samosa chaat is tasty there. The next day, we got diarrhea. It proves that the food wasn't hygienic or fresh."
• "The samosas were at least a day old and soggy, the mixed grill tasted really bad"
• "The southern fried coating on the chicken was off"

Service

Pros:

• "Service outstanding"
• "Had a great experience here, food was great and the service was very good."
• "Staff were helpful though...."
• "Nice friendly staff"
• "A while later a lovely young man came to help and got us what we needed. He was very smiley, attentive and friendly."
• "Staff were very friendly. Greeted with a smile by the brother working outside."
• "Staff is vry polite & frndly."

Cons:

• "They need to sort out the hygiene problem first. Good luck."
• "Actually I was on Monday lunch time and they give me very bad service"
• "Once seated, their service was slow to begin with having to ask for plates and cutlery as it didn’t arrive with the food."
• "I was left dumbfounded when I was asked to vacate the premises due to staff members needing to attend a mosque for prayer."
• "The issue was the cleanliness. The waiter bought out plates and glasses straight from the sink it seemed."
• "First of all the staff members were really rude by providing their customers inadequate service"
• "Also, the tables were filthy and we had to move to a less filthy one. Toilets... Don't even mention them!!!!"

Value

Pros:

• "There food is really nice, priced well and the staff are super friendly."
• "This place has great food with affordable prices."
• "Food was delicious big portions priced well."
• "Food was nice and well priced."
• "Food is tasty & yummy...lamb karahi is superb & tandoori chicken is soft, Tender & juicy."
• "It tastes like home. The lamb chops, seekh kebab and masala fish. 10/10"
• "Food was delicious, quick service and great atmosphere."

Cons:

• "Their prices, significantly higher than other longstanding businesses in the area, further reflect their unreasonable practices."
• "Everywhere else a burger meal is £2.50 but here it was £4.20 won't be going back in the near future"
• "Its kind of expensive, sometimes the dish you want they dont have or you have to call ahead to make sure."
• "Very expensive for the price £7 for 3 shish kebabs and 1 Nan very little salad they are charging real restaurant prices and it’s just a takeaway with a few tables."
• "Very expensive - £3 for chips?????? Menu not very well displayed.....very expensive for average tasting food and for the Birmingham area.....will not be coming back again to this place....."
• "I paid a staggering £17 for a simple curry and rice dish, a cost that was unjustifiably high given the quality and portion size provided."
• "Will never be going there again!!! Ordered 2 pink teas, 1 coke, 1 ice cream and a plate of chicken pakorahs. Charged me £15!!!"

Hygiene

Pros:

• "First visit to this area. Found it very welcoming. Interior looked nice and clean."
• "Clean honest and tasty food. No complaints."
• "Family friendly. Clean."

Cons:

• "Disgusting place. Hygiene is terrible."
• "I Do not recommend this place. I don't know how they passed Hygiene safety."
• "Food has gone downhill. Many years ago, this place had amazing lamb chops. Today we spent £40! And I even found hair in my fries."
• "The food service was disgraceful I had ordered tandoori mixed grill was raw the meat inside the sheesh kebabs were pink"
• "The chicken and chips which I had paid for were really greasy"
• "Food was horrible quality. Dirty and unhygeinic shop."
• "Rubbish service and dirty cutlery and dirty sauce bottles were put in front of us... no plates were given."

Atmosphere

Pros:

• "Nice family environment, food was warm and falooda was awesome."
• "Very friendly staff. Beautiful Quran talawat made the atmosphere more than perfect."
• "The atmosphere here is incredible."

Cons:

• "I'm really appalled, the only reason this place is making money is because it's located in a busy location"
• "I was left dumbfounded when I was asked to vacate the premises due to staff members needing to attend a mosque for prayer."
• "In light of the subpar service, overpriced menu items, and the unfortunate incident related to religious practices, I cannot recommend Alum Rock kebab House to others seeking a satisfying dining experience."