Portsmouth Exhaust & Tyre Services UK Reviews Summary

Service Speed

Pros:

• "Job complete within 30 mins, barely time for my coffee to cool down."
• "Had a new tyre on within 20 minutes."
• "Tyre replaced in less than 10 minutes."
• "The work was completed within an hour."
• "In and out in no time and very reasonable price."
• "They were done in 20 minutes."
• "They did this in 20 mins for two tyres without an appointment!"

Cons:

• "However they switched the tyres around so the new ones were on the same axle."
• "And you wanted a easy job? Seems like it! So took my business else wear!"

Customer Service

Pros:

• "Staff are polite & personable."
• "They are friendly, always happy to help, approachable, good price."
• "The staff have always been incredibly helpful and sorted my car quickly and efficiently."
• "The staff are polite, helpful and diligent."
• "The team are very professional and I would recommend this garage."
• "Always friendly and professional."
• "Really helpful friendly team. Highly recommended."

Cons:

• "Be aware, this is an active workshop with the dangers this brings."
• "However, I can't score any higher than 3 stars at the moment due to a couple of recent issues."

Price and Value

Pros:

• "They are very quick, professional and reasonably priced."
• "A very efficient and quick service and a really good price, I will definitely recommend using pets."
• "Very competitively priced and can always get in quick."
• "Prices very good, compared to other quotes I’d had from my main dealer."
• "They charge reasonable prices."
• "Price was very competitive to others I had received and no haggling needed."
• "Saved £186.84 over competitors for lesser quality."

Cons:

• "BUT only one thing, I spent like a thousand bucks in there but not have a chance to grab a coffee in their Coffee machine 😉 (Its basically a vending machine where you need to put a pound £ in there, and that time I don't have a change)."

Honesty and Transparency

Pros:

• "Top quality service and honest, that’s why I keep going back."
• "I trust them if they say work needs completing, rather than feeling it is about making money from people."
• "Had both my cars up on the ramps with a free under car inspection. They gave both cars the all clear. No cost and were completely honest."
• "Been using P.E.T.S for years and have recommended them to others that need a honest nice garage that get the job done."
• "Billy was efficient, friendly and provided a honest but high quality service."
• "This isn't the first time this garage has saved me money by being honest & today was no exception."
• "Last week my 80 year old mother took her battered car there with faulty wiring caused by leaving her car window open during a thunderstorm. They didn’t even charge her."

Cons:

• "*Edit Garage is normally when I use it but they refused to change my turbo here!*"

Professionalism

Pros:

• "Guys who are willing to listen to what you want and deliver exactly that with complete transparency."
• "The staff members were professional, polite and efficient and were a credit to the company."
• "Work is done quickly even when they are very busy."
• "Friendly and knowledgeable staff!"
• "Staff are experienced in the area they work in and there's always someone they can call over to assist."
• "Aaron is an extremely knowledgeable and talented mechanic."
• "The guys are lovely and very thorough!"

Cons:

• "Didn't check with me before replacing a bulb after i questioned it they offered a refund and apologized for, which I was very nice of them."