Address: Central Retail Park, Falkirk, FK1 1LW, United Kingdom
Phone: +441324639236
Rating: 4.3
based on 308 reviews.
Service
Pros:
"Exceptionally good service from our waiter John Paul, was so welcoming when taking our order."
"JP, Alan and the blonde haired female server are so welcoming, chatty and friendly."
"Whole night was topped off with Michelle our waitress. From start to finish great service."
"We received amazing service from Victoria and JP."
"Had breakfast with my mum and Ria this morning, John Paul looked after us and as always gave us a 5* experience."
"JP is honestly an amazing server, probably the best server we have had in any restaurant."
"Wonderful service from Vicky, who was so lovely and went out of her way to help us throughout and made my little boy feel special on his birthday!"
Cons:
"Only let down was the attitude of the Manager."
"Management could not even be bothered to come over and apologise."
"However the rest of the service was very very poor, waited ages for someone to serve us and even longer for our food to come; more than 40 minutes."
"The server made a plethora of mistakes including putting her finger in another customers custard to check the temp(she was standing next to our table), continually put the wrong orders through, gave us the wrong drinks."
"Service was very very slow and I could have eaten more but as my partner hadn't finished they wouldn't serve me."
"The manager he shook his head and ignored her then mumbled."
"Martin needs schooled in what is appropriate conversation while serving the public."
Food Quality
Pros:
"The food was great, chat wasn’t bad and the service was on point."
"Food was great also but that gentleman deserves and step up in position."
"Had the steak which was cooked perfectly as was everyone else's meal plus the staff were very friendly and welcoming."
"We both had the non-meat hot dog. It was lovely."
"Food was absolutely delicious."
"Been multiple times since the launch of their vegan menu and have been thoroughly impressed with all of the options we have managed to try, especially the Viva La Vegan burger!"
"Garlic Prawns have to be best I’ve tried."
Cons:
"Only issue was the gluten free apple pie, probably better not being an option."
"The food was really poor. Personally i feel that my ravioli didnt come with enough sauce."
"Went for breakfast. No hot drinks! No chocolate sauce for kids pancakes. My pancakes with bacon were cold."
"Dough balls for starters - served to us uncooked."
"Pork Milanese for mains - tough to the point of being inedible and indistinguishable from any other meat."
"The Mediterranean Salad was the most unappetizing, miserable salad I've ever had the misfortune to be offered."
"The fish it was all batter."
Atmosphere & Cleanliness
Pros:
"Extremely friendly atmosphere."
"The restaurant is clean, has comfy diner chairs and ticks all the boxes for atmosphere and presentation."
"What a lovely restaurant! Great, chilled out atmosphere with very attentive staff."
"The atmosphere is relaxed and welcoming and the food is always good."
"The atmosphere was very child friendly as well."
"Atmosphere was amazing..thankyou."
"The service was impeccable...couldn't fault our server at all and the food was amazing all wrapped up in a friendly atmosphere and good music."
Cons:
"Everytime I've been fantastic but uber eats and delivery is killing it be better calling its self a take away cos it don't have the same feel won't be back shame as I liked it and deffo ain't worth the money the charge now."
"Despite being in the grip of a pandemic when we're constantly reminded to sanitize, the toilets were absolutely disgusting."
"No soap in dispensing units in gents toilet."
"Chairs covered in salt. Hadn't been cleaned. Menus covered in dried in cheese sauce."
"Went there last week, place was empty know why after eating there."
"Portion size was dreadfully 4.99 for chips( about 20chips if your lucky) with cheese sauce (out a packet really salty) and bacon (probably half a slice) pizza base was soggy."
"The Manager sat in the corner on his phone whilst she was juggling orders etc."
Value & Pricing
Pros:
"The food was nice. Food and drink were well priced."
"Absolutely a no brainer for a lunch stop, I was very surprised at how cheap it was to eat, although there are free soft drink refills, there are no coffee refills. That being said the plates are full and the prices are low."
"Had the specials menu and it was fantastic value for the price and the portion sizes are massive."
"Great value for money."
"Awesome food at great prices!!"
"20% military discount too!"
"Prices are fair and I would recommend."
Cons:
"To start off with they are extremely overpriced for what u get."
"Alongside that it costs you an arm and a leg unless you use the deals."
"The prices are ridiculously high, the food tastes cheap."
"Very expensive for what you get; a can of Coke is £3.20, scandalous!"
"Food poisoning alert!!!"
"The burger I ordered wouldn't have kept a child happy never mind a man."
"Only 4 stars as they were out of a lot of the fruit juices for the children and the menu was definitely a lot more restricted than pre covid which is a shame."