Address: Balloch Rd, Balloch, Alexandria G83 8SS, United Kingdom
Phone: +441389755455
Rating: 4.5
based on 143 reviews.
Food Quality
Pros:
"The food was delicious and the staff were very friendly and accommodating."
"Brilliant food and good service."
"Beautiful quality food and excellent service at insanely good prices."
"Hearty, no-frills, delicious Italian food that is freshly prepared."
"The food is awesome. I have never liked tomato based pastas... I absolutely loved it."
"The Chicken Caesar Salad featured big chunks of hot chicken breast on the bed of lettuce, croutons and anchovy fillets with a zesty Caesar dressing."
"The food is phenomenal, and prices are fantastic!"
Cons:
"The Pizzas were generously and imaginatively topped but tasted 'wrong somehow and a bit off'."
"Food tasty but a bit too salty."
"Just had a prawn pasta and a carbonara and I'll be honest, we could not eat them. Awful. Such an awful taste. Inedible!"
"All pizza was under cooked and covered in sauces."
"I did not like the taste of the pizza: dough more like pancake and too soft, way too much cheese and too little toppings."
"Lasagne was runny & luke warm in the middle."
"Pasta dish was inedible as the pasta was mushy and the sauce very sweet."
Service
Pros:
"Service was second to none, pastas were amazing, pizza bread was overcooked, place needs updating Overall we had a great experience and will definitely go back."
"Service was quick and polite and friendly."
"Service was amazing, food was delicious and tasty."
"Well trained, friendly staff who really looked after us."
"First class customer service."
"The service at Cucina is excellent. The friendly staff can't do enough for you."
"The service was excellent, prompt and helpful."
Cons:
"Initially I was a bit worried as the service seemed slow."
"Most of the staff were lovely and polite, but one of the girls was found to be very abrupt and rude when taking our orders."
"Service was not complete ok as per the attitude of the waitress when we tried to ask if we could take lunch inside!"
"But the staff was not very friendly and edging on rude sometimes, we did not feel comfortable at the time."
"We had a bit of a wait to order food though as the kitchen was busy."
"Service was incredibly slow. Starters we're only put down 50 minutes after being seated."
"It took 30 min from the moment we were sited to make the order and another 30 to get food."
Value for Money
Pros:
"We went for lunch there and thought the price was reasonable."
"Good food, decent prices."
"The early bird menu is a great deal but the a la carte is still reasonably priced."
"The food is delicious and the menu is great value for money."
"The food was extremely tasty and the value for money on the set lunch menu is unbelievable."
"Great value, lovely food and large portions."
"The price and value for money was fantastic."
Cons:
"Online menu was £9-99 for 2 courses lunch menu but we were charged 12-50."
"They put on the menu that two meals are for 9.50, but when tourists come, and after they order the bill they tell you a different (way higher price)."
"Ordered a takeaway and on leaving found that items were missing. After being assured I now had them went to leave again and found I was missing more things. Food was ok but overpriced for what we got."
"Decided to order a takeaway from here on Saturday evening for my wife and her friend... Total waste of money. Food very average and portions a disgrace for the money you cough up."
"Also the prices on the website are out of date so it was more expensive than we expected."
"Garlic bread had so much salt on it making it inedible."
"The salad drowned in its dressing, the tomatoes on the bruschetta were so hot that we were burned."
Ambience & Location
Pros:
"The entire restaurant joined in singing happy birthday with a family that had come there for their son's 8th birthday."
"Great location near Balloch train station and a short drive or walk from Loch Lomond."
"Eating outside was alright too, the main road is busy but the railings make it safe for toddlers (who loves buses going past)."
"Nice surroundings and good service, prices absolutely fine."
"Pleasantly surprised by this Italian restaurant with great food cooked fresh and pleasant staff."
"We were in the coffee shop which was lovely and warm and decorated with Christmas cheer."
"Very friendly staff in a well laid out and very clean Italian restaurant."
Cons:
"Maybe winter time is not the best time to visit. Definitely an air of 'out of season'."
"Outside eating area is quite close to the road and a building site."
"It's packed at lunchtimes with no space to social distance. The staff seem put out when new customers arrived."
"We almost didn't go there having looked in the window and noticed the 'fast food' style seating."
"It was really busy, so it was quite crowded and very noisy."
"The toilets at the back of the restaurant are lovely and clean but EVEN COLDER than the restaurant."
"There's no heating inside (middle of December) no hot water in wc for washing your hands."