Address: 2 Bampfylde Ln, Exeter, EX1 1GQ, United Kingdom
Phone: +441392256999
Rating: 4.7
based on 152 reviews.
Customer Service
Pros:
"Saks Hair Salon is incredibly modern and relaxing with very friendly and professional front of house staff."
"Lovely Lolly on the front desk immediately put me at ease."
"Every time I walk in I am made to feel so welcome by Molly."
"The staff are really friendly, knowledgeable and the beautifully decorated premises is a small oasis of calm in the busy city centre."
"Every bit of the visit was great, from the moment I walked in being welcomed by a lovely chap."
"The salon was very warm and welcoming and the staff had very good interactions with all customers."
"All the staff is lovely, from the welcome at the door to the staff that washes your hair."
Cons:
"Will not be coming here again, stylist was very rough when washing and drying my hair."
"I would never recommend this place they honestly don't know how to do it and they say.. it cannot be done! just say i don't know how to do it.."
"Went to Sak this afternoon ask for a fringe cut... half an hour later, all the stylists just ignored me."
"Unfortunately I do not like leaving bad reviews but here goes."
"I was recommended saks by a friend but would never reccomened to anyone."
"Anyway, just AVOID!!!!!!!! AWFUL customer service, AWFUL colour professionals, save yourself from the stress, and save your money!!"
"First time at Saks Exeter and very disappointed."
Styling and Colouring
Pros:
"Brilliant cut by Kim. First time I've ever gone into a hairdresser with a photo of a style I like and come out bearing a close likeness."
"The staff, the unexpected massage chair whilst you have your hair washed (genius!) and the cup of tea made the hour feel like a mini spa day!"
"Bailey did my highlights a couple of weeks ago and it was the best I have ever seen my hair look!!"
"I love the way Hannah highlights my hair, she gets it perfect every single time."
"Angela was brilliant in making little adjustments and tweaks to give me the perfect haircut."
"Shannon did my hair, she was amazing. She colour corrected it, from purple to blonde. And also cut it to exactly how I wanted it."
"Had my haircut and restyled by Hannah.L. I’ve never loved a cut like this before, she’s done an amazing job and I’ve had so many compliments."
Cons:
"From Daves wife- the worst hair cut and colour Iv ever had."
"Great cut and style but unable to follow my request for colouring despite me being explicit as to what I wanted and didn't want."
"Very over rated and over priced in my opinion!"
"The hairdresser seemed incapable of coming up with suggestions for what might suit my hair type and face shape."
"She didn't make the highlights from the top as I asked or many of them they were made horribly and different colour from the highlights on the front."
"They used thinning scissors and absolutely ruined my hair."
"Only wanted to re-do my highlights on my roots to match the endings... My hair turned out darker in the ends and brighter in the roots! AWFUL!!!!!"
Ambience and Amenities
Pros:
"The apprentice Gabe gave me a lovely head massage and the tea's, coffee's, fruit, snacks and electric massage chair are all added extras that make the experience worth every penny."
"Drinks and nibbles are always on offer and all the staff are super friendly and helpful."
"Lovely massage chair and nice products too."
"The new basins and massage chair are so comfortable and made the whole experience really enjoyable."
"The salon itself is beautiful with a lovely atmosphere."
"The massage chairs are a bonus and the products they use are brill."
"Just heavenly. Chocs and hot drinks are always on offer."
Cons:
"I felt like I needed another visit to the hairdressers straight away..... but not Saks obviously."
"Honestly I feel bad leaving this review as the hairdresser was lovey and I had a good experience (hence the 2 stars) but the quality of the haircut and ‘blow dry’ was just absolutely sub-par unfortunately."
"This time they really ruined my hair!"
"I'm looking at my hair every day and feeling depressed at the mess it is.... until I can afford to visit another hairdresser."
"I had my hair cut and styled at Saks Exeter and I am very disappointed with the result and definitely won't be returning."
Value and Offers
Pros:
"Great offer £25 for a cut and blow dry too."
"Cannot recommend him and Saks highly enough, lovely friendly staff, really relaxing experience and impeccable results!"
"Very affordable price imo, with the option to add on different treatments during the wash."
"You can use a voucher against your first visit then a cut and blow dry is about £40."
"The coffee is excellent (proper barista coffee) and if you're there for a while as I am usually for my colours, I can have another coffee if I want!"
Cons:
"I took my 11-year-old daughter for a hair cut & blow dry today... a team member probably a senior member rudely confronted saying that 23.50 is less than 25 pounds."
"My normal hairdresser recently had a baby and has chosen to give up work. I decided to try Saks in Exeter... Really unhappy with the colour."