Muse Hair Reviews Summary

Staff and Service

Pros:

• "Jess was really lovely and gave me good advice on how to keep it in great condition."
• "Carrie was good at listening to my thoughts and concerns about my hair makeover."
• "Very happy with my new hair, and felt very understood by Amanda."
• "Allana was very friendly but professional, she done exactly what I have asked for but also brought up some of her ideas!"
• "Carrie is a true master of her trade. She gave me exactly what I asked for and the hair looks great even after little to no styling."
• "Amanda was very lovely, she listened to what colours I wanted on my hair and she advised me on what would be better for the start."
• "Scott’s fantastic a real gent and a great stylist."

Cons:

• "I used their services once and the haircut was below average... I gave them another try and was even more disappointed."
• "The haircut overall was good but I think we had some miscommunication on what I wanted the fringe to be."
• "Unfortunately not entirely happy with the haircut. What I got is not close enough to what I asked for."
• "Staff were all lovely and it's a wonderful salon however my 'trim' ended up taking at least 3 inches off my already short hair."
• "Despite bringing my business to Muse for several years now... no contact. Which tells me exactly what my business means/meant to him."

Salon Experience

Pros:

• "I enjoy the 3-4 hours I spend there."
• "The chairs for washing the hair were a lot more comfortable than what one normally comes across which was great."
• "Muse is such a lovely salon, always super friendly and professional."
• "The whole experience was very professional and friendly from start to finish."
• "Lovely relaxed atmosphere with creative talented staff."
• "Very comfortable, relaxed atmosphere."
• "The atmosphere in the salon is very calming and I would definitely come back."

Cons:

• "I found this more suited to the younger elements."
• "The only thing I didn't quite understand is why a salon that is known for doing cool and creative women's colour services has a cartoon drawing of lumberjack Conan O'Brian as its logo..."

Health and Safety

Pros:

• "All proper precautions taken."
• "Always have a great experience at muse but even more so after lockdown, they are very clean and adhere to guidelines."
• "Covid precautions were followed to a T."
• "The safety measures in place for Covid-19 are adequate and made me feel safe throughout my appointment."
• "They've adapted well to the covid regulations and are a welcoming and safe salon."
• "Super safe with Covid precautions in place."
• "Salon was spotless and all proper precautions taken."

Cons:

• No cons mentioned.

Booking and Accessibility

Pros:

• "I've booked my next two appointments already."
• "A warm welcome and hot coffee are provided on arrival."
• "Super popular so book in advance."
• "They squeezed me in with a last minute cancellation, which I was really grateful for."
• "Very happy to be back at the salon, you are doing an amazing job at getting through the waiting list and getting everyone back in."

Cons:

• No cons mentioned.