Headmasters Staines Reviews Summary

Customer Service

Pros:

• "The customer service is first class and the whole team make you feel very welcome."
• "Everyone at Headmasters were so kind & passionate about what they do."
• "The service was great, all the girls working in the salon are very friendly and welcoming."
• "The whole experience was lovely and everyone I spoke to were all professional and caring throughout."
• "The welcome is always warm, their staff are friendly, helpful and knowledgeable."
• "The staff are really friendly and hospitable."
• "The Salon feels vibrant and the staff are clearly happy."

Cons:

• "The hairdresser I had, was honestly the most rude hairdresser I have ever met in my entire life."
• "The manageress, Sadia, when I spoke to on the phone afterwards, was so rude."
• "The younger members of staff are all extremely rude and are very poor at hiding their disdain for the customers."
• "Poor customer service. No respect for the client taking time out of work for the appointment."
• "They tricked my girlfriend and instead of £78 half price offer they charged her £169 for colour and cut, girls are very rude and selfish there and they’re more interested in themselves than customers, AVOID ...AVOID"
• "I called the salon numerous times to complain but the manager is never there and nobody has bothered to respond or even try to resolve the issue."
• "Very unprofessional salon, with lots of very young unqualified hairdressers/trainees."

Stylist Expertise

Pros:

• "Elizabeth took her time went through all what she was doing, put me at ease."
• "Shrija was my hairstylist today for a full head of highlights, cut and blow dry. She was very kind and my hair is particularly challenging due to the bad condition it is in."
• "What a professional. Never have I ever wondered if the rankings (different skill levels) actually made a difference but this lady was above and beyond."
• "She was also friendly and did my hair exactly the way I wanted."
• "Georgina did a fantastic job! I got full head highlights done and they look amazing!"
• "I got my haircut and colour done by Charlotte and I absolutely love it."
• "Elizabeth did an amazing job at my Balayage & haircut."

Cons:

• "Sadly they don't know how to handle natural curly/wavy hair."
• "She would become very defensive when she would get it wrong and leave my hair looking patchy."
• "It was awful, another hairdresser tried to correct it but couldn't because the base is too short."
• "She then tried to overcharge me because it took her a “long time” to somewhat correct my hair."
• "Terrible service. I requested highlights but had a trainee I wasn't aware of."
• "Had a very poor and unprofessional haircut (standby appointment) by Jessica."
• "I’ve never cried after a haircut before - but today was my first time and I am absolutely gutted and embarrassed to be seen with my current hair."

Salon Experience

Pros:

• "Visited Headmasters today. Was very impressed with the wonderful cut and attention to detail."
• "I have booked myself in for a colour in the new year and can't wait to be pampered again."
• "Amazing cut from Kirk today."
• "Loved my hair in the end! would definitely have it done again."
• "It is always such a wonderful experience to go to Headmasters."
• "The atmosphere is great, chill out, warm people, not judgment, all the staff is loving."
• "Highly recommend a visit :)"

Cons:

• "Honestly didn’t think the wash cut and blow dry was worth the £83 I paid."
• "Honestly, I have no idea why I keep coming back here. Never before have I gone into a hairdressers, for toner and a trim and left with hair worst than when I went in."
• "More recently, there seems to have been some change in management style and the same haircut seems to be done in a rush and recklessly."
• "I was finding the atmosphere in the salon not welcoming, it wasn't a happy place to come to...."
• "It wont be long until they go back to being the quiet place they once were with the unprofessional and childish attitude that they portray."
• "I was far happier with the hair I walked into the salon with before."
• "Honestly didn’t think the wash cut and blow dry was worth the £83 I paid."