Hafez Reviews Summary

Food Quality

Pros:

• "All dishes were extremely tasty."
• "Very tasty food! I ordered the koobideh with saffron rice, a side of zireshk(barberries), dolmeh, the rose drink, Persian tea, the rice pudding and saffron ice cream."
• "The flavour and quality of the food is brilliant."
• "The food is great without a doubt."
• "100% authentic Persian cuisine, absolutely delicious."
• "True the food was well prepared, cooked and tasty."
• "All very delicious, tasty, and of high quality produce but I had never tasted chenjeh so tender and delicious in my life in any Iranian restaurant."

Cons:

• "The food is warmed up in the microwave, which is a real pity."
• "The 'ghorme sabzi' was only over cooked leaves with some chunks of meat, and the water and the stew was separate!"
• "The food seems to be ok not excellent as expected."
• "Very plain and boring food, I asked for a chilli sauce and they gave me siracha bottle lol!"
• "The food looks good but doesn't taste good! Kebabs are so dry and overcooked."
• "The food was without flavor and fatty."
• "The kabab and the chicken kabab I ordered was not good."

Service

Pros:

• "The service was attentive and friendly."
• "Service was attentive and very friendly."
• "The staff and customer service is excellent."
• "Service is excellent. Food is halal. Staff are very nice."
• "Service was good, and the restaurant pretty smart."
• "Service was amazing, friendly, and efficient."
• "Service was great and lovely atmosphere but very poor quality food."

Cons:

• "We didn’t pay for the service charge as we were really dissatisfied with the whole experience."
• "Walked in and they were very unwelcoming the person who attended to me didn't want to answer my question about a reservation I wanted to make and said were fully booked."
• "The service just gets worse and worse."
• "The service was below average, staff were not trained for the job they all looked very miserable and never came to our table to ask whether everything is satisfactory."
• "Staff are nice and friendly, but they are rarely around!"
• "For a long time, we were one of their customers. However, the previous time, one of the staff (Ehsan) treated us horribly and was extremely rude."
• "The service is terrible. I had to stand on three occasions to actually have service, as nobody was paying attention to customers."

Atmosphere & Decor

Pros:

• "This restaurant has the best decor!!"
• "The decor of the restaurant is absolutely fantastic."
• "My friend and I stumbled across this gem by chance and were delighted and enchanted by the gorgeous decor."
• "The atmosphere was nice and cozy, the decor is magnificent."
• "The ambiance at the restaurant was very relaxed with a warm feel."
• "Incredible atmosphere!"
• "The atmosphere and the decor were nice too."