Apple Tree Gerrards Cross Reviews Summary

Service

Pros:

• "Great service from our waitress Natasha."
• "Our waiters: Ishani and Nicholas were so welcoming and attentive."
• "Sean the manager was very helpful over a Parking problem...he's a good guy!"
• "The staff are attentive and orders taken on tablets."
• "We were served politely and efficiently by Harry and Emily."
• "The staff were really friendly and provided us with great service."
• "The service was attentive without being intrusive."

Cons:

• "But the service was terrible. Staff chatting in a corner."
• "Service is exceptionally slow."
• "The service and time it took for someone to come over to our table was extremely poor."
• "Service can be a bit disorganised and offhand, but always friendly."
• "The place was very busy, and the service was terribly slow."
• "The service was also awful!"
• "Unfortunately service was very slow."

Management

Pros:

• "The manager thanks us for coming clearly not knowing what's going on with his staff and the tables!"
• "Sean the manager was very helpful over a Parking problem...he's a good guy!"
• "Although the Manager, Sean, was helpful in cancelling the charge it causes unnecessary stress and a waste of time, as well as undermining any enjoyment of having eaten at the restaurant."
• "Credit to the General Manager and his team. The food, the service and the atmosphere where all 5 🌟."

Cons:

• "Manager very unaccommodating."
• "Manager sent me a message and has still done nothing to rectify this awful experience."
• "Our evening was ruined by the incompetence of the manager."
• "Rude staff. I was told to take my business else by the manager."
• "Manager went on to simply say 'my manager........', not very professional to pass responsibility like that when you're on duty."
• "The manager used the excuse 'sorry we are under staffed'."
• "The manager, Sean, was very rude to my husband and I when we arrived at the Apple Tree for a meal on Saturday night."

Food Quality

Pros:

• "The menu offers a satisfying selection, and we couldn't resist going for the ribeye steak."
• "Our food was cooked to perfection."
• "The food was delicious & hot!"
• "The food was amazing and a credit to chef Mariusz."
• "The food is good and presented well."
• "Everything was delicious and perfectly cooked."
• "The food we had three courses was tasty and beautifully presented."

Cons:

• "The sticky toffee pudding was straight from a packet and slung in a microwave."
• "The prawn starter was very messy and somewhat tasteless."
• "Mediocre food."
• "The food was mediocre for the price."
• "My Pork belly was ok but have had a lot better in lower grade venues."
• "The cod wasn't battered or cooked. Fish had no texture."
• "The Halibut main meal was very dry and tough to eat."