Piano Restaurant Reviews Summary

Customer Service

Pros:

• "The staff was polite and welcoming, we was well taken care of."
• "The manager was extremely warm and welcoming, he even gave our table some free Sangria."
• "We were looked after all night by Mohammad the manager, who made sure we had everything we needed."
• "Bobby helped me with my daughter's 18th set up, thank you Bobby."
• "Amazing customer service!! Soo friendly and the food and live music was an amazing."
• "The customer service was remarkable - we never had to call the waiters over as they would constantly check up on us and make us feel welcome, all whilst being incredibly friendly."
• "The staff were really courteous and attentive especially Aref who really took care of us and gave great recommendations of things to try on the menu."

Cons:

• "The customer service here js horrible and very unprofessional."
• "Poor communication and forgetfulness was a common theme every time we spoke to the restaurant staff when organising the night."
• "All my guests were made to feel uncomfortable by the staff, not the best service."
• "The serving wasn't impressive at all. It was slow and at times, not very responsive."
• "The staff went above and beyond to ensure everything was perfect."
• "The customer service is by far the worst part - they are extremely rude and disrespectful."
• "The staff didn’t speak good English and didn’t double check the orders and made mistakes on the orders."

Food Quality

Pros:

• "The food is so tasty, clean & fresh."
• "Fantastic food so should have been 5 star."
• "Food was very good for Persian cuisine."
• "Food was absolutely divine - you could not fault it! So tasty!!"
• "Every single dish we ordered were beautiful, even our very picky kids cleared up theirs plates."
• "The food was delicious, the portions are generous."
• "The food was delicious and well portioned and the cocktails were mixed to perfection."

Cons:

• "The kebab was very oily and thin and the meat cubes was very soft and tender however it lacked flavours."
• "The food portions are very small and average quality - especially for the price you are paying."
• "The food was hardly edible."
• "Food is average. Chenjeh was overcooked & koobideh was salty."
• "Food was not worth the price. The food was also flavourless."
• "The food was cold, completely overcooked and tasteless."
• "The food was salty and poor quality so £40 is extortionate and a complete rip off."

Ambiance and Entertainment

Pros:

• "Booked the private event room for a surprise bridal shower for my best friend, what an absolutely beautiful room."
• "We all enjoyed the live singing."
• "The restaurant was decorated beautifully."
• "The atmosphere is lovely with great food, music and entertainment."
• "The decor inside is so beautiful and inviting."
• "The whole evening was magical beyond what words could ever describe."
• "Ambiance is great."

Cons:

• "There are fish tanks, but even the fish look very uncomfortable and distressed by the loud music, they all move to one end of the tank to be away from the speaker blasting music."
• "The music is too loud, and the atmosphere is terrible on a weekend evening."
• "The atmosphere created as whole was cheap."
• "Entertainment below average (belly dancer and live singing)."
• "The music was way too loud to have a decent conversation."
• "Decoration was beautiful- it was just a shame that it lacked the crowd, entertainment and atmosphere."
• "Unfortunately, upon arrival, we discovered that there was no live entertainment as promised."

Price and Payment Policies

Pros:

• "The prices are very reasonable!!🙌🏾"
• "The food was AMAZING, the price was very reasonable."
• "The price was very reasonable."
• "Reasonable prices also."
• "Drinks aren’t too expensive and is a great place to go with friends."
• "Food portions were worth the money too."
• "I personally think the cost was worth the incredible and unforgettable experience and I would definitely visit again!"

Cons:

• "Cash only policies are ridiculous considering the situation with COVID-19."
• "They pick and choose who they allow to pay by card, and then demand cash payments only from others."
• "They charge almost £40 for a set menu for large group bookings and ask everyone to pay by cash only - TAX AVOIDING BUSINESS."
• "Just a bit too pricey...had the koobideh kebab which was excellent but expensive overall."
• "Over all the service was okay but the restaurant is absolutely over priced."
• "Also paid £140 for one platter of meat and vegetable for 4 people which did not fill us up at all."
• "Very High prices, small portions."