"Very friendly staff whom I owe a big thank you to."
"Friendly service, reasonably priced."
"The staff were all very friendly and overall the whole experience was very enjoyable."
"Outstanding service. Great place for an evening with friends and family."
"Great service by Vraj Patel."
"Owner and staff was very friendly and service was exceptional."
Cons:
"Waited 20 minutes before drink order was taken."
"One of the staff seemed very undertrained, as if they had no clue of what they were doing."
"Service has gone down the drain, management is non existent absolute shambles."
"The gentleman on the phone was extremely rude and doesn’t even have the patience to allow me to complete my sentence and was just hanging up on me!"
"Customer service clearly means nothing to these people."
"Third time in a row they failed to deliver the full order."
"Worst service ever, I wish can give negative points, don't ever order from this restaurant they will say 1 hour but took more than 2 hours but no food yet."
Cleanliness & Decor
Pros:
"The owners spent 3 months refurbishing it and the food is brilliant."
"Spotlessly clean throughout some customers were eating outside in the garden."
"First impression very nice and clean."
"Very clean and tidy with friendly staff."
"Lovely big garden to sit in, bright dining area and friendly service."
"Booking in procedure in place, name, number, car registration, temperature taken. Very easy, very quick."
"Nice family friendly pub near Gatwick."
Cons:
"The place looked grimy from a possibly busy activity the night before."
"Toilets were not clean and in fact bad with water on all floor."
"The place needs serious renovation especially the one near dining area."
"The decor which needs a good update."
"Decor wasn't good. Felt wasn't dusted for ages."
"The decor is old fashioned typical pub from the 80's."
"On entering this pub we were immediately hit by the unpleasant food smell."
Management & Staff
Pros:
"The manager really needs to get this place into shape, be one or the other don't try to be a pub that does curry, that's stupid."
"Staff were friendly and carried the tray of drinks to my table for me without me asking."
"Staff fantastic and food is absolutely outstanding!"
"Staff is very welcoming and the management is grateful to have you."
"Our server Chris was a polite and delightful fella."
"Amazing atmosphere and both the staff who served us Solomon and Christopher were both awesome and loved their job and made us feel very welcome."
"Staff were very nice and friendly. Attentive to your requests."
Cons:
"The place had 2 customers in there so obviously they can't multitask."
"Food is good but service is way too sloppy, one of the waiters was too disinterested in taking orders."
"No sense of organisation for what is a good size pub."
"After the management has changed, the customer service at this restaurant has gone downhill! Very rude staff."
"The owner was blaming his employee for being new and not putting the order through correctly rather than taking accountability and apologising."
"The guy who looked like he was running the show needs training in customer management."
"She started blaming the chefs inside the kitchen when it should be solely her responsibility."