Sainsbury's Reviews Summary

Customer Service

Pros:

• "Always enjoy shopping at any sainsbury. Set out lovely. Every Isle has a direction of what you can find."
• "I had to return a piece clothing. Consumer service's were very nice and sorted the return with a smile,and quickly done, thus no problem."
• "I visited the store to buy some wine and asked the assistant to help me find what I was looking for because I struggle to see the small writing. He was so helpful, polite and very knowledgeable."
• "Wonderful hyper market in the local vicinity. Usually shop our monthly groceries from here. Staff is very courteous and helpful."
• "Staff are amazing but feel the management could be before organised.during this time."
• "Love having a look around sainsbury I usually buy my jeans from there great fit good price pyjamas too good range of pyjamas food range is huge plenty to choose from prices are reasonable."
• "It's very rare that staff in a supermarket help you even when you don't ask."
• "Staff very helpful and shelves very full the clothing range was pretty poor no clothes for boys age 13 through teen years limited clothing for young women either other than that OK."

Cons:

• "atrocious experience, finished 12 hrs shift and went to pick up shopping, not one till open, only self service tills."
• "Could not find what we were looking for, and Could not find an assistant anywhere walked around the store, to no avail."
• "Staff rude and very poor at reacting. The useless lady on self serve tills stood chatting about what she's doing when gets home rather than dealing with tills needing assistance."
• "Despite the store not closing for another 20 minutes, spoken to by staff abruptly, told to go to the till as they were closing."
• "This is usually my regular store that I shop at however, it seems like the shelves are always bare every time I shop in there and there is no sign of change."
• "Poorly supplied. Last time I went half of what I wanted was unavailable."
• "Disappointed with the poor stock keeping, surly staff who seemed offended when they had to break off their conversation to serve customers, and over inflated prices on many items compared to other local supermarkets."
• "Very good choice of products miserable unhelpful staff ...I asked young male where soaps where he pointed so I said in the next isle he sighed and said no not in the next isle but in that direction......."

Store Layout and Accessibility

Pros:

• "Always enjoy shopping at any sainsbury. Set out lovely. Every Isle has a direction of what you can find. The Isles are wide, so you have space to see what you want."
• "Nicely laid out store. Nice cafe as well. Clean toilets, which should go without saying!"
• "Nice and easy to navigate supermarket with a lot of choice, it has clothing, gadgets, food obviously, toilet facilities, homeware and a large car park."
• "Well laid out parking, plenty of disabled spaces, wide aisles, good cafe, friendly assistants, pay at the pump filling station, Sainsburys have done well with this one in my opinion."
• "A well managed store. Excellent selection of products and well stocked 10/10. Had a breakfast at the coffee shop, 10/10. Will gladly return to do my shopping at this store."
• "I have been taking advantage of the vouchers I have been given, it certainly helps with the cost of food etc. Always good food in Sainsburys, own brands are to be trusted."
• "Good, but I wish they woukdn't keep moving items around so frequently. I know the object isto make us see and buy items we didn't intend to, but it just causes frustration, irritation and adds 30 minutes to my shopping time."
• "Everything under one roof,great staff,quality fresh produce. Lovely home section and huge choice of lovely clothes.More tills need to be open especially late afternoon."

Cons:

• "Used to love the place till starting having trouble with nectar card, have tried to fix it but it's so ridiculously complicated online so it's byr bye Sainsbury's."
• "Could not find what we were looking for, and Could not find an assistant anywhere walked around the store, to no avail, I the end went to the bakery and the assistant was very helpful."
• "No tills no staff we found out when staff leave they are not getting replaced it's just a joke they want you to use them robot tills they are a pain don't think we will be going back lidl and Aldi far better and tills are open."
• "Use this Sainsbury's every week. And every week I get a gimpy trolley. Come on invest in your trollies. Scruffy isles blocked isles, missing products, it's not good, up your game Upton."
• "Confusing with vegan stuff being in random places and the price tags on the shelves not matching up to the products."
• "I Found this store depressing it is dark and the aisles are not marked in a way that you can see before you reach the aisle. Not the greatest shopping experience but the staff are friendly and helpful."
• "Mmm`🤔 maybe the size has something to do with it,but this Sainsburys does my head in a bit. I didn't like the store layout & the isles seemed far to narrow."
• "Parking is now even worse since car park has been newly marked out. There is too many disabled and children spaces, not all people using a car that have trouble on their feet hold a blue badge but they now have to park too far away grom shop. I'll be thinking if going else were."

Product Quality and Selection

Pros:

• "The organic and free range meat selection is better than Asda, Tesco, Lidl, Aldi in the area."
• "Prices are always competitive with other supermarkets. The clothes are great quality."
• "They have most things in stock, and although some items have gone up drastically I still prefer this store; far more variety, and wonderful staff."
• "Costly when compared to Aldi and ASDA but can buy certain things like eggs bread and milk for the same price as them. Good staff and good layout of items and spacious parking."
• "Fab shop lovely friendly staff and i have no problem using self service tills. It is the way retail shopping is going, people have to move with the times."
• "It's a good shop, has everything you'd need and the prices aren't too bad. It has a much nicer atmosphere than some other supermarket chains, it's quieter and relaxing."
• "Always good for your shopping needs. You can find a lot of products you need or you don't know you need;)"
• "Best fruits I’ve found for price and quality. Good selection on Spanish chorizos, cheese and ham! I love their organic salad as it last much longer than others."

Cons:

• "Only giving 3 stars because there are some things I can't get anywhere else. Otherwise it would be 1 star. Short dates on a lot of fruit & veg, meat is expensive and not good."
• "Could not find what we were looking for, and Could not find an assistant anywhere walked around the store, to no avail."
• "I ordered racks of prepared sandwiches, plus 2 other items a week in advance. Received an email the night before to say two of three items ordered were unavailable."
• "Not a fan of self service tills and that unfortunately is the majority of the tills that were open. Only 1 manned till."
• "Not my favourite shop but it is local. The layout seems a bit hap hazard and the prices seem to change from day to day and the selection in some areas is poor."
• "Pretty much spot on as usual. Got all I need, nice and quick and the self serve checkout works much better than ASDA etc....same again in terms of service only now I can't find stuff."
• "No tills no staff we found out when staff leave they are not getting replaced it's just a joke they want you to use them robot tills they are a pain."
• "Changed review as it's just not like it was when I done the last review. Been here quite a few times lately and everytime I have been it's been very poorly stocked. Loads of empty shelves."