The Old House Reviews Summary

Staff Service

Pros:

• "The staff were friendly, helpful and respectful of the occasion."
• "The staff were very helpful and attentive."
• "The staff were excellent, really friendly and attentive and the service was great."
• "Staff were brilliant, friendly and attentive."
• "Great staff too - friendly and perfectly judged levels of service."
• "The staff were particularly accommodating and made us fell very welcome."
• "Everyone was really friendly and helpful."

Cons:

• "Sweet young server, but she seemed distracted."
• "The service was incredibly slow, ordering on mobile phones was so difficult especially for an elderly person with poor vision."
• "Service can sometimes be a little slow but very helpful staff."
• "The service was off."
• "Service pleasant if not a little erratic."
• "service was ok, a bit slow"
• "Waitress did not know how to approach a negative answer when they asked ‘how was the food’."

Food Quality

Pros:

• "The food was excellent on the night."
• "Dinner inside was delicious in a space full of character."
• "Amazing menu and very nice food indeed."
• "Food was excellent and staff friendly and accommodating."
• "The food was terrific, the day's pie was brilliant, and the crumble finished it off."
• "The food was delicious and plentiful."
• "The food was amazing. Perfectly cooked and well presented."

Cons:

• "The roast beef and roast lamb were of poor quality and many of our group did not eat the meat."
• "Was disappointed with the food. Pretty expensive compared to the portion size."
• "Although the roast chicken was nicely prepared, it was then wrapped in cling film and heated in the microwave, which spoils the taste."
• "Sunday roast was ok, but not amazing, I was expecting more for the price."
• "the roast was tiny and the potatoes weren't crispy"
• "The food was not up to standard and overpriced."
• "The menu promised lots but in reality when it turned up the food had been ‘talked up’ on the menu and did not live up to the description. Bland and uninspiring."

Accommodation

Pros:

• "Accommodation lovely and can imagine even better when the weather is nice with having the large garden at the back."
• "try the accommodation.Highly recommended this lovely,cosy place 5***** 🤗"
• "The rooms were smashing and had everything we needed."
• "Our room was clean and comfortable."
• "Rooms look lovely and perfect stay if on the way to Gatwick."
• "The rooms were either doubles (with a king bed) or twins (with two separate beds). They were clean and amply large."
• "The room itself was clean and attractive."

Cons:

• "Unfortunately I had a horrible sleep there. The green exit light and noise from upstairs neighbors kept me up most of the night."
• "The upstairs 'feature' rooms only have a bath so having a shower was very awkward and soaked the floor."
• "There were no drawers for clothes, only hanging space."
• "Room was dirty and needs a total refurb."
• "One problem with the room was the bright emergency exit light which was disturbing for me and the dog (take a sleep mask!)."
• "BED BUGS- we stayed in the hotel one night- in one of the upper floor rooms. The next day, me and my husband were covered in bug bites."
• "Unfortunately it rained during our stay and the upstairs, outside rooms were a little inconvenient."

Value for Money

Pros:

• "All this and the costs are very reasonable."
• "Meal for 7 cost £300, three course each and drinks, very reasonable imo."
• "The breakfast was included in the price of the room and was plentiful and tasty."
• "The breakfast is worth every penny."
• "We decided to give the afternoon tea a whirl... Extremely reasonable price and actually lovely staff!"
• "4 people, a drink on arrival then 3 courses plus a bottle of wine came to £200."
• "Food was nice although a tad expensive at £14 for a burger and chips but was good quality."

Cons:

• "Food was good but expensive. Drinks were very expensive."
• "Pretty expensive compared to the portion size."
• "£6.50 for a very small dish of apple crumble that had been microwaved"
• "At £170 per night there are much much better options in the area."
• "Overall everything is overpriced, taking into account the quality of the food and the poor service provided."
• "some dishes were half the size but old price i.e. 50% price increase"
• "My veal was puny, cold, tasteless..."