The Bournbrook Inn Reviews Summary

Restaurant Decor and Ambiance

Pros:

• "Very nice decor."
• "Nice ambience."

Cons:

• "The walls and ceiling had lots of cracks and dents."
• "The decor just needed a bit of TLC."

Food Quality

Pros:

• "The roast dinner was very nice. Tasty, hot, good portions, succulent meat and nicely presented."
• "Breakfast was also very nice, good quality food and buffet style."

Cons:

• "The burger was for the English taste quite okay, unfortunately, the bread was a bit musty."
• "Food was not good at all. We had to send a chicken burger back as it was horribly rubbery."

Room Quality

Pros:

• "The room was spacious, with plenty of tea and coffee, a kettle, and good TV with lots of channels."
• "The shower was nice, and the bed was comfy."

Cons:

• "Our bed sheets had come undone or unfolded from under the mattress so we had actually been sleeping directly on the mattress."
• "There was a slightly funny smell coming from either the shower, toilet, or bathroom sink."

Service Quality

Pros:

• "Staff very very helpful, stored our ice blocks in their freezer."
• "Staff seemed overwhelmed but were helpful in some instances."

Cons:

• "Service could have been better. Felt like the team didn't quite gel."
• "There seemed to be a lack of communication between the staff."

Parking and Security

Pros:

• "No problems parking, free parking/included in the price."
• "I also felt very safe here, there was a good lock on the door."

Cons:

• "Found it hard to work out how to get to the car park at first."
• "The car park wasn't as near to the Hare and Hounds as it looked."

Value for Money

Pros:

• "Overall, good value for money, just needs a bit of TLC and red wine behind the bar!"
• "Very reasonably priced, nice staff."

Cons:

• "The heater takes a very long while to get going."
• "Would have liked another bin, a larger one, or to have it emptied every day."