Riverside Inn Reviews Summary

Accommodation

Pros:

• "The room and bathroom were really spacious, loved the rustic design as well, everything looked clean and tidy."
• "Rooms were modern with the beautiful old beams exposed."
• "What a beautiful room, well designed, amazing character and super clean."
• "Our room was spacious, large enough for a separate living room area."
• "The room was very great and I really like the modern update to the traditional half timbered rooms."
• "Comfortable bed and free WiFi. Highly recommended."
• "The rooms were really nice, loved the style of them!"

Cons:

• "Lovely room but a very hard mattress and the blinds let light through in the morning (Room 1)."
• "It is an old building so it is a little creaky and you can hear people moving around above you and next door."
• "Not very silentproof, and the taps are either volcano hot or antarctic cold."
• "Rooms overpriced. Mattress blood stained old sweat stains no protectors on."
• "Room was OK, but very expensive given no breakfast.....£95!"
• "Room was lovely and staff very friendly but the room smelled very musty and we found a very old food tray in one of the drawers with mouldy food in it."
• "More natural light in the room would have been a plus as well."

Service

Pros:

• "The staff were excellent and helpful."
• "The service we received for the rest of the night continued to be brilliant."
• "The staff have all been really friendly too, very attentive."
• "The service was great and overall would highly recommend the pub for food and services."
• "All staff had their masks on throughout the night and although it was an incredibly busy and challenging night for them, they continued to work with a smile right until closing."
• "Our waitress was so lovely and friendly, lovely girl, an asset to the Riverside Inn."
• "The service, check in and check out were quick and smooth."

Cons:

• "We were told rather rudely by a young girl with blondish hair to go outside as we were taking up too much room."
• "Unfortunately yesterday 13 june we had the most miserable, surly waitress with attitude for my birthday lunch."
• "The most awful unwelcoming staff I have ever witnessed."
• "The waiting staff seemed like we were inconveniencing them and were totally uninterested."
• "Our server was monosyllabic with minimal eye contact who was already walking away when asking the traditional ‘everything all right‘question."
• "A staff member who spoke was very short and sarcastic towards me."
• "Overall, I was very disappointed with the quality of service from staff behind the bar."

Food

Pros:

• "The food was very nice and the portions were generous."
• "Fantastic fresh food. Great service."
• "The food is good quality too."
• "The food is lovely and we will definitely be visiting again."
• "The food came quickly and was very tasty."
• "Very tasty food."
• "The food was delicious. I had the gammon and it was very nice."

Cons:

• "The orange juice is cheap, from concentrate juice which is not what I expect for the price."
• "A disappointing Christmas meal. The sirloin appeared as though it were reheated sandwich beef - dry and crispy around the edges too."
• "The food quality has deteriorated since the menu changed late summer 2023."
• "The Ploughman’s meal was very poor."
• "Over priced pub grub with no vegetables on the menu."
• "I had a chicken burger which was worse than a KFC and it came with about 5 chips."
• "The food is ok but failed to meet the description on the menu."

Ambiance

Pros:

• "Nice, small, full of character."
• "A nice relaxed feel to it."
• "Decor and ambiance good."
• "Great atmosphere and drinks."
• "An absolutely smashing place to spend a lazy afternoon, drinking your favourite drink and chatting with friends."
• "Inside is plush, posh Essex pub chic."
• "The interior has a nice atmosphere and decoration."

Cons:

• "Ruined by the music blaring from the speaker in a garden area."
• "Chilly draught every time someone entered or exited."
• "We were a group of 4 and all said it was bit chilly in the restaurant."
• "The only negative I would say were bits of furniture, like armchairs, chairs looking tired and in need of renovation or replacement."
• "Unfortunately the meal was let down by small final touches."
• "The place was pleasant enough, decor sort of modernistic but not good enough to create the type of atmosphere that would want me to rush to go back there."
• "Come on guys clean properly, covid is still about!"

Value

Pros:

• "Cost wise it was fairly priced but expensive enough to make it a treat not an everyday."
• "Generous portions, too."
• "Food menu has a good range and it tastes great."
• "An excellent selection of drinks to choose from."
• "Lovely atmosphere, ok priced, nice furniture."
• "Everything looked clean and tidy."
• "Nice food, a little pricey for a pub."

Cons:

• "Downsides are the lack of a customer car park and it is not recommended for people who are not well off."
• "Unfortunately when I booked the hotel I was directed to park in the car park opposite. Having paid exactly what was required I later received a £60 parking fine."
• "Very disappointed with no parking available and having to pay parking fees in private car park."
• "At nearly £100 without breakfast and no staff on site at night its very poor."
• "Drinks quite expensive though, especially soft drinks in comparison to beer!"
• "Had an overly expensive Sunday roast. The food was warm, the vegetables under cooked and hard, and the portions very Frugal."
• "Sunday roast is expensive and really poor quality... I won't be rushing back!"