Address: Victoria Rd, Chelmsford, CM2 6LJ, United Kingdom
Phone: +441245266881
Rating: 4.2
based on 120 reviews.
Accommodation
Pros:
"The room and bathroom were really spacious, loved the rustic design as well, everything looked clean and tidy."
"Rooms were modern with the beautiful old beams exposed."
"What a beautiful room, well designed, amazing character and super clean."
"Our room was spacious, large enough for a separate living room area."
"The room was very great and I really like the modern update to the traditional half timbered rooms."
"Comfortable bed and free WiFi. Highly recommended."
"The rooms were really nice, loved the style of them!"
Cons:
"Lovely room but a very hard mattress and the blinds let light through in the morning (Room 1)."
"It is an old building so it is a little creaky and you can hear people moving around above you and next door."
"Not very silentproof, and the taps are either volcano hot or antarctic cold."
"Rooms overpriced. Mattress blood stained old sweat stains no protectors on."
"Room was OK, but very expensive given no breakfast.....£95!"
"Room was lovely and staff very friendly but the room smelled very musty and we found a very old food tray in one of the drawers with mouldy food in it."
"More natural light in the room would have been a plus as well."
Service
Pros:
"The staff were excellent and helpful."
"The service we received for the rest of the night continued to be brilliant."
"The staff have all been really friendly too, very attentive."
"The service was great and overall would highly recommend the pub for food and services."
"All staff had their masks on throughout the night and although it was an incredibly busy and challenging night for them, they continued to work with a smile right until closing."
"Our waitress was so lovely and friendly, lovely girl, an asset to the Riverside Inn."
"The service, check in and check out were quick and smooth."
Cons:
"We were told rather rudely by a young girl with blondish hair to go outside as we were taking up too much room."
"Unfortunately yesterday 13 june we had the most miserable, surly waitress with attitude for my birthday lunch."
"The most awful unwelcoming staff I have ever witnessed."
"The waiting staff seemed like we were inconveniencing them and were totally uninterested."
"Our server was monosyllabic with minimal eye contact who was already walking away when asking the traditional ‘everything all right‘question."
"A staff member who spoke was very short and sarcastic towards me."
"Overall, I was very disappointed with the quality of service from staff behind the bar."
Food
Pros:
"The food was very nice and the portions were generous."
"Fantastic fresh food. Great service."
"The food is good quality too."
"The food is lovely and we will definitely be visiting again."
"The food came quickly and was very tasty."
"Very tasty food."
"The food was delicious. I had the gammon and it was very nice."
Cons:
"The orange juice is cheap, from concentrate juice which is not what I expect for the price."
"A disappointing Christmas meal. The sirloin appeared as though it were reheated sandwich beef - dry and crispy around the edges too."
"The food quality has deteriorated since the menu changed late summer 2023."
"The Ploughman’s meal was very poor."
"Over priced pub grub with no vegetables on the menu."
"I had a chicken burger which was worse than a KFC and it came with about 5 chips."
"The food is ok but failed to meet the description on the menu."
Ambiance
Pros:
"Nice, small, full of character."
"A nice relaxed feel to it."
"Decor and ambiance good."
"Great atmosphere and drinks."
"An absolutely smashing place to spend a lazy afternoon, drinking your favourite drink and chatting with friends."
"Inside is plush, posh Essex pub chic."
"The interior has a nice atmosphere and decoration."
Cons:
"Ruined by the music blaring from the speaker in a garden area."
"Chilly draught every time someone entered or exited."
"We were a group of 4 and all said it was bit chilly in the restaurant."
"The only negative I would say were bits of furniture, like armchairs, chairs looking tired and in need of renovation or replacement."
"Unfortunately the meal was let down by small final touches."
"The place was pleasant enough, decor sort of modernistic but not good enough to create the type of atmosphere that would want me to rush to go back there."
"Come on guys clean properly, covid is still about!"
Value
Pros:
"Cost wise it was fairly priced but expensive enough to make it a treat not an everyday."
"Generous portions, too."
"Food menu has a good range and it tastes great."
"An excellent selection of drinks to choose from."
"Lovely atmosphere, ok priced, nice furniture."
"Everything looked clean and tidy."
"Nice food, a little pricey for a pub."
Cons:
"Downsides are the lack of a customer car park and it is not recommended for people who are not well off."
"Unfortunately when I booked the hotel I was directed to park in the car park opposite. Having paid exactly what was required I later received a £60 parking fine."
"Very disappointed with no parking available and having to pay parking fees in private car park."
"At nearly £100 without breakfast and no staff on site at night its very poor."
"Drinks quite expensive though, especially soft drinks in comparison to beer!"
"Had an overly expensive Sunday roast. The food was warm, the vegetables under cooked and hard, and the portions very Frugal."
"Sunday roast is expensive and really poor quality... I won't be rushing back!"