Umai sushi and ramen kitchen Reviews Summary

Food Quality

Pros:

• "The food is simply amazing, I always ask for the tuna and salmon combo of sushi and it tastes good."
• "Easily the best sushis and ramen I've had in town."
• "The sushi roll was really tasty as well as the plum sake."
• "Sushi was fresh made. The food quality was amazing."
• "Everything was super fresh, came out quickly and looks beautiful."
• "The fish was so fresh and tasty I wanted more!"
• "I was pleasantly surprised by the quality and freshness of the sushi."
• "The food here is delish and such great options for the price."

Cons:

• "Only disappointing dish was the chicken ramen (I don't eat pork or beef) tasted like boiled roasted chicken soup."
• "The broth wasn't fantastic and the noodles were ok."
• "The chef sushi set that I ordered was ok, the dish presentation was very beautiful, but the rice was not in the right cooking point."
• "Donkotsu ramen was not a bone soup base, at least I couldn’t taste it or see it."
• "Food actually tasted good, but it's not authentic."
• "The ramen was the reason for the bad review. I barely ate any of it. It wasn’t like any ramen I have had before."
• "Not sure why everyone raves about this place... The food is average at best, especially given the price."
• "The ramen my little sister had who is 13 years old made her feel sick."

Service

Pros:

• "The staff is very friendly and the place is cozy and clean."
• "The service was incredibly polite, professional, and efficient."
• "Staff was friendly and helpful, smile people were working here."
• "The servers were really attentive, asked about dietary requirements too."
• "We got seated early, it was a really relaxed atmosphere. The staff were kind and extremely knowledgeable about their menu."
• "The staff were polite and attentive. If you love Japanese food, don't miss out on this gem!"
• "The service was excellent and the food was divine."
• "Definitely our new favourite local sushi place. The staff very friendly and accommodating."

Cons:

• "The staff aren’t the most outgoing or friendly but that’s okay."
• "Would have given 5 stars all round if it wasn't for the fact they added an OPTIONAL service charge which wasn't in fact OPTED for by us."
• "We thought the staff who looked he didn't wanna work never deserved to get the service charge added to bill."
• "The only downside to the night was the pressure to order and constant reminder that only one chef was available to make the hot food."
• "Service is excellent! Sushi was a reasonable quality but ramen was a disappointment."
• "The food was all brought out at different times and was very inconsistent."
• "Sadly, there's an issue with the service. Friendly and polite yes, but issues with what you ask for actually arriving."
• "Male waiter/supervisor was quite rude, bordering on inappropriate/creepy."

Ambience and Decor

Pros:

• "The place is cozy and clean, it is also very well decorated and is fun to see a place like this."
• "Adorned with Japanese books and tororo merchandise."
• "The atmosphere was relaxing and decorations were beautiful too."
• "The restaurant was clean and calming, no loud music just great to get out of the busy traffic of Edinburgh."
• "Nice smaller restaurant with a great vibe."
• "The ambiance is amazing- such a relaxing atmosphere."
• "It's a cool looking restaurant and I liked that they had an anime theme within it."
• "Cute little restaurant. Wonderful little gem in Edinburgh."

Cons:

• "The food was all brought out at different times and was very inconsistent."
• "There was a pretty nasty smell of sewerage when we were there, which didn’t help with the experience."
• "The wall looks dirty and unfinished (stonework with chunks of wood in it)."
• "Tables are tiny, even ordering a few things means a filled table, struggling to have drinks/food."
• "The place is not huge but has enough tables."
• "Sadly we were very uncomfortable the whole time, as there was no attempts made at social distancing."
• "However, the staff was constantly ignoring us (the restaurant was empty) the waiter instead of taking our order was sitting at the back and talking."
• "The restaurant was fairly empty but people were being seated elbow-to-elbow while the front of the restaurant was left empty."