The Brigands Inn Reviews Summary

Food Quality

Pros:

• "Food was good."
• "The food, good grief, the food. Hands down some of the best food I've ever eaten."
• "With an imaginative menu, beautifully cooked and presented food."
• "Food was expertly cooked with real care and thought given to combinations of flavours."
• "Staff were very helpful, the quality of food was exceptional."
• "The steak was cooked to perfection!"
• "The lamb Henry was amazing, beef melted in your mouth, tasty nut roast."

Cons:

• "Hard to bite burger, onion rings tasted like it was kept for too long in oil, old pickles, coleslaw did not had any taste."
• "The menu over promises on mediocre, over priced food."
• "The veggie so-called sausages for breakfast weren't really sausages."
• "Food overpriced and not good at all. Gammon was like leather."
• "The food was poorly presented and tasted bland."
• "The Garlic bread that we had was the single most disgusting thing I have ever put in my mouth!"
• "Food was terrible, service nearly as bad."

Staff and Service

Pros:

• "Staff were incredibly helpful, food was fantastic and the room(s) I stayed in were very comfortable."
• "Lovely owners, very welcoming and friendly."
• "Friendly and forthcoming staff."
• "Staff are very friendly, helpful and knowledgeable."
• "A very warm reception, and absolutely amazing customer service from all."
• "The staff were so friendly and helpful."
• "The staff were very attentive and friendly and nothing was too much trouble."

Cons:

• "It was all a bit strange, none of the staff acknowledged us when walking in."
• "What was a great disappointment an absolute NO NO to never return here again was the arrogance and attitude given by Kevin."
• "I feel like these guys rely on their location being on a main road for their business, which is why they clearly can't be bothered to do anything about their service standards."
• "Not a very warm welcome called in on Monday Aug 14th and asked for two breakfasts, and were refused it just seemed too much trouble for the receptionist her face said it all."
• "Found the staff unhelpful and bordering on rude."
• "When ordering one of the party asked if they could swap chips for vegetables. Response was 'no and if you’re going to mess about with the menu the result will be delays and basically carnage.'"
• "Rude staff and zero level of service after waiting nearly 15 minutes to place an order in a queue to be told we would have to wait as they wanted to serve people behind us in the queue."

Atmosphere and Location

Pros:

• "It's a lovely old coaching Inn with lots of character."
• "The inn itself has a very cosy and relaxing atmosphere, spacious, homely, and clean."
• "Great value, beautiful setting within impressive Welsh hillsides."
• "A delightful country pub with a host of qualities."
• "The inn to be very welcoming and cosy and full of character and charm."
• "The venue was cozy, romantic and welcoming."
• "Located within a breath taking setting of mountains."

Cons:

• "Just be aware you will need deepest pockets when visiting. 2 glasses of wine - £23."
• "The menu was reasonable with £25 for 2 course or £30 for 3."
• "Food also is on the expensive side £14-28 for a main, that's very average to say the least."
• "Beer is very expensive, over £5 a pint."
• "This made the atmosphere incredibly awkward, it was pin silent & we felt like we couldn't even have a conversation with each other."
• "We immediately felt like we were little school children being told off."
• "We will not be returning! Such a shame as it was our first stop in Wales!"

Accommodation

Pros:

• "Rooms are big with very comfortable beds. Ours had a big bath as well."
• "The rooms were perfect."
• "Our room was warm, spacious and clean - exactly what you want after a day of hiking in the beautiful surrounding area of southern Snowdonia."
• "The rooms are really nice, practical and clean but rustic."
• "Massive beds, spotless bathrooms and homely furnishings throughout."
• "Our room (8) was comfortable and full of character, the bathroom was huge!"
• "The bedroom was charming and full of traditional character."

Cons:

• "I was somewhat disappointed with the dust around the bathroom sink mirror, the bathroom air vent and also around the bed frame."
• "Small room in old building, overpriced for size and floor was sloping in bedroom and en suite, not good for someone with mobility problems."
• "Our large group were incredibly well catered for, the rooms were perfect, the food spectacular and the bar well-staffed."
• "Our room was disappointing a gun cupboard instead of a wardrobe, only 3 hooks to hang our clothes on, the room was basically dirty and sad."
• "Overall the hotel was clean apart from mould in bathroom and paint cracked away from walls in our room."
• "Floors are a bit creaky at night, if that bothers you."
• "Our bedroom had 3 lightbulbs not working. When we reported this (didn't the chambermaids check?) we were given copious apologies and promised that they would be dealt with immediately. They never were."