Pure Pizza Reviews Summary

Variety of Options

Pros:

• "Finally a pizza joint that offers tasty options for the whole family or group of friends!"
• "Best pizza place we've had delivery from in Edinburgh (and we've tried a lot!) heaps of veggie options."
• "Wonderful service! Absolutely recommend eating here for anyone who is interested in vegetarian, vegan, halal, and gluten-free options."
• "Amazing gluten free pizza! I think it’s the first time I’ve been able to have a choice between the type of gluten free dough I wanted."
• "One of the best halal pizza option in Edinburgh! Mushroom, Pepperoni and the Cheese toppings are excellent."
• "The pizza here is fantastic! It can be hard finding good take away pizza that has vegan options that are clearly labelled!"
• "This is our 3rd time ordering from pure pizza and each time it has been excellent. Really like the sour dough base and there is a wide range of toppings to choose from."
• "I always ask for delivery and the pizza always arrive in perfect temperature, super tasty and thin crust, just the way I like it. They have a lot of ingredients to choose and their chicken wings and focaccia are really nice."

Cons:

• "The second pizza was supposed to have double olives, but unless they only give 4 olives normally they definitely did not put double olives."
• "They made a mistake with their order and forgot 2 of the added toppings from my order."
• "Ordered Peperonni sourdough pizza on delivery and it didn't look apetizing at all."
• "I’ve ordered from here regularly for the past year as their gluten free pizza is normally great however tonight the pizza arrived and looked completely different to normal."
• "Ordered through just eat. Arrived almost on time (very snowy) but was kept updated on order. Good gluten free and vegan options. Was treat day so went with normal margherita. Was really good, lots of cheese, love the sourdough base, it's crispy and fluffy."
• "Usually don't order pizza but was convinced by the reviews and photos. I am vegan and gluten free (a tricky combination for pizza) but this pizza was fantastic!"
• "It's quite difficult for me to find halal pizza in Edinburgh, but Pure Pizza offers it with so many topping options."
• "I never regret to order from this restaurant, they have a lot of delicious gluten and dairy-free options available and the pizza is amazing."

Service and Delivery

Pros:

• "Finally, the service, my pizza was ready when I went to pick it up and the staff was available to rectify an error I made during ordering, without extra charges!"
• "If you order from their website or from them directly, rather than from an aggregating app, there's some nice discounts!"
• "The team cares about your order and will call you if they have questions, e.g. I’m celiac and they wanted to reassure me that my free pizza would be gluten-free as well."
• "I also live on the other side of town from the place and they called to make sure I knew the distance ahead of time to know that deliveroo's timings would not be correct."
• "And it was delivered quickly by Zack who was really friendly and did contactless delivery for us."
• "Delivered via car by a friendly polite young man at the estimated time of arrival."
• "Pure pizza are truly amazing: there service is great and of course the pizzas are absolutely excellent!"
• "The owner is also really conscientious always ringing to ensure the driver can deliver hassle free!"

Cons:

• "Just ordered 2 pizzas for delivery. 1 pizza box was crushed and the driver ran off before I could say anything."
• "Delivered cold despite being walking distance. I would happily collect but it's not an option with this place."
• "Had an issue with driver not being able to access my contact number through deliveroo and delivery was late and pizza cold."
• "My partner & I have had an immensely disappointing experience with Pure Pizza. We ordered for the first time - 2 large pizzas & a Greek salad - and had an amazing time. It arrived within 45 minutes (we live within a mile of the restaurant which helps), and came with a free Nutella calzone (a new menu item). It had 2 attached printed notes asking for new business feedback, the owner's contact info in case of any issues, asking for feedback on the calzone, and general good vibes."
• "I ordered two pizzas on Deliveroo. They took two and a half hours to arrive. They were 1.5 hours late and arrived cold."
• "The pizza was 15 minutes late, not a long wait and understandable for a busy night. Yet at £1.60 for each extra topping the price felt heafty not only that but they forgot one of my toppings and were stingy with another."
• "Really disappointed with the service. They are on deliveroo but apparently they do their own deliveries. What's the point? We ordered food from them because it was advertised as a 20 minute wait and now, almost 80 minutes later, after calls to the restaurant and a chat with deliveroo itself, still no sign of our food."
• "Shocking, pizza shop is not even set up and you are not able to pick pizzas up for collection only pay delivery fee even if you don’t want to. You are not even able to pay in shop. Only on a website they don’t even know how to run. Very disappointed."