DrMediSpa loughton Reviews Summary

Treatment Results

Pros:

• "I saw results after the first session and they’re only getting better!"
• "I no longer have rough skin and I’m finally seeing beautiful hair free smooth legs!"
• "Just from using the medical grade skincare I have seen a difference in my skin even before treatments."
• "The results were immediate! Excited to complete the sessions and to see permanent results from this treatment."
• "Since having the treatments I now experience less breakouts, redness and my scarring is slowly fading."
• "I am so thrilled with my results! I wish I had done it sooner!"
• "I am always very happy with the results, and I’m always given good, honest advice."

Cons:

• "After a series of treatments, the sun marks were still as visible as the first time, I asked the 'therapist' to do something about it."
• "Unfortunately this second injection of filler also resulted in a lump."
• "Operative not using her safety goggles. But scaring left where my tattoo goes over my pubis is terrible."
• "Unfortunately the steroid injection didn't get rid of the lump so at my follow up appointment he injected hylase into the lump, as he believed it was a nodule of filler."
• "There was no empathy shown or even contact made to see why this has happened."
• "Con artists, they Falsely advertising hair removal when it's not."
• "I'm really disappointed about situation I have had regarding consultation."

Customer Service

Pros:

• "The ladies at reception are always friendly and welcoming."
• "Dr Solomon is one of the nicest medical professionals I’ve met."
• "The whole experience from start to finish is professional and friendly and Libby always manages to get me booked in and I love to catch up with her whenever I’m in."
• "The staff here are lovely! Friendly, professional and obviously knowledgeable in their field which is very reassuring."
• "Amazing staff and so friendly they make you feel so comfortable and so easy to chat to during your treatment."
• "All team members I come into contact with at the clinic are friendly and professional."
• "The staff At Dr Medispa-Dr Somji, Henal, Elli & Co were all so professional, lovely and very supportive."

Cons:

• "However, more recently I've struggled to get a response from them regarding follow up treatments which has been frustrating."
• "When I went in to complain that I have been left feeling like a freak, Henal was rude, and very condescending she's unhelpful."
• "One minor point where I can suggest improvement is a bit faster response times over email."
• "No matter the time I arrived for the appointments, I was kept waiting."
• "Appalling. The consultation was a simple reiteration of the suggestions given on the website."
• "Im naked from waist down and someone was let in the room and the door left open."
• "After all I paid £500.00 and got nothing in return. I do still hope for the 'consultant' to ring to invite me to finish the treatment (since I paid for it), but considering the terrible customer service I doubt that it's ever going to happen."

Staff Expertise

Pros:

• "I had a skin consultation with Kat in the Loughton clinic who was really lovely and knowledgeable."
• "I’ve had laser hair removal with Kat and she is super knowledgeable and friendly!"
• "Today I meet Elli who advised me on after care products to use on my scars to help speed up the healing and I will be returning soon for her to finish off the scar plan with micro needling."
• "Dr Somji is very knowledgeable, was attentive to my concerns, and thorough in his explanation of my condition and treatment pathway, always giving a realistic outlook on what can be achieved."
• "Alice was absolute superb. I can’t thank her enough for her patience, expertise and thorough approach to laser treatment."
• "Had my lips and tear trough fillers done by Dr Somji and the results have been excellent."
• "Dr. Solomon immediately made me feel at ease with his extensive knowledge and understanding of my concerns."

Cons:

• "LHR lifted tattoo. Not happy, you can say what you like but you were in the wrong."
• "Please be aware of this before giving your money to them, please try find someone else, as I personally feel that DrMediSpa is not that good in this area."
• "He never recommends any treatments that he feels are not necessary, even when you ask to have the treatment carried out."
• "Dr Munir Somji is brilliant in his work and painfully forthright in giving his opinions."
• "He is the only practitioner I know who will actually refuse a procedure as it is not needed."