Elliott James - Prime Residential Reviews Summary

Customer Service

Pros:

• "The young lady that handled the sale was extremely professional, friendly and very helpful."
• "Their services were efficient and well-managed, especially Anabelle."
• "Freddy Cassford was their agent who guided us through the whole process."
• "I want to thank our agent Grace a lot for her effort and her help."
• "Danial, Freddie and the Team at Elliott James supported us in selling Dad's bungalow."
• "Their professionalism, prompt communication, and efficient property management have made my experience as a landlord smooth and hassle-free."
• "I was primarily represented by Freddy Cassford who's exemplary professionalism, support and patience is to be applauded."
• "The customer service was amazing and I would only use Elliot James in the future!"

Cons:

• "Awful experience of renting out a property from Elliot James. Took me 4 months to get my deposit back."
• "I rang in the morning as soon as they opened for a property which was online for less than 24hours... I ended up getting a call at 15:30 getting told that the property is no longer available."

Communication

Pros:

• "Freddy was highly professional, always quickly answering 'phone calls, texts & emails."
• "They were always ready to answer the question."
• "Communication is key when buying/selling any property and that is where Elliott James excels."
• "Once the purchase process has started, I was amazed at Elliott James' relentless persistence in chasing down all the conveyancers."
• "Everyone was very much helpful... Big thanks to Annabel and Grace for all their understanding endeavours in helping me proceed with my move."
• "Throughout the process of finding a new flat to rent, Elliott James really were superb."
• "Nothing was ever to much trouble in selling our house from start to finish."
• "We were very happy to have Frankie as our agent. He was extremely supportive throughout the entire process."

Cons:

• "Took me 4 months to get my deposit back after they completely over exaggerated costs to repair minor damage and gardening issues."
• "I get told that there is no one in the office to deal with renting enquiries and they'll get back to me later."

Professionalism

Pros:

• "The staff exhibited professionalism and responsiveness throughout."
• "Heidi and Freddy were a real pleasure to deal with on our recent purchase."
• "Freddy at EJ Loughton has been absolutely fantastic, from start to finish."
• "I am absolutely delighted with the superb service provided by Elliott James, in achieving our sale."
• "It is a pleasure working with somebody who is so thorough and professional in her work."
• "Freddy made the house buying process feel like a breeze - super communicative, reassuring and always available for our endless questions."
• "Freddy has been amazing from start to finish. Incredible coordination and communication."
• "As a buyer in the process, I found Elliot James - particularly Heidi and Freddie to be super responsive, available and engaged."

Cons:

• "Awful experience of renting out a property from Elliot James."
• "I get told that there is no one in the office to deal with renting enquiries and they'll get back to me later."

Efficiency

Pros:

• "The process of purchase being far from simple it was great to know we always had the backing of a top estate agent."
• "The help, guidance and honesty we received was outstanding."
• "Daniel from Ejpr helped us during our third attempt at purchasing a property and his unwavering support and expertise was instrumental."
• "Great response time and ensured all our questions were swiftly answered."
• "Our experience with Elliott James was great, and the support we received if any issues or questions came up were fast and helpful."
• "Elliot James provide an outstanding service. We have really enjoyed working with Freddy in the sale of our house."
• "Elliott James helped me sell my house recently. At all times they were most courteous and helpful."
• "Annabel Kabel is a very professional and helpful person. She found a lovely house for us and managed to deal with all the procedures in a very fast rate."

Cons:

• "Awful experience of renting out a property from Elliot James. Took me 4 months to get my deposit back."
• "Do the people who deal with renting enquiries not work from 9am or something?"