Hudson St Grill Reviews Summary

Food Quality

Pros:

• "For airport food, this was very good. The Large Scottish brunch came with black pudding, beans, egg, sausage etc. and haggis, which was very good."
• "My daughter had the blueberry pancakes and they were superb!"
• "The food was fresh — greens crispy, and not wilted. The chicken was good too, as were the fries."
• "We had two Michelin star meals while in Edinburgh, for reference."
• "Great food and service, even though it was busy the manager was very helpful and patient with my allergy concerns."
• "The vegan smashed avocado toast and salad was delicious. The sourdough bread was toasted on the outside and still wonderfully soft inside."
• "My wife's scrambled egg on toast was not of a very high standard and we had to ask where the coffees were."
• "My burger arrived cold so I sent it back - it then arrived cold a second time."

Cons:

• "Ordered the breakfast but was very disappointed with it."
• "Probably the worst pizza I've ever had."
• "The food is okay, but the waiter with 5 piercings is very cocky and unable to take orders."
• "Absolutely terrible!! Chicken Caesar salad, dry as hell and a few pieces of shredded chicken."
• "Don’t ever order the haggis pakora, awful texture and taste, barely a hint of haggis in it."
• "Awful place. Sat for 10 mins with their staff avoiding eye contact."
• "My partner and I came in yesterday and it was very busy, we were welcomed in a very friendly manner by a lady with glasses."
• "The staff here are really horrible. So rude and uninterested in serving us."

Customer Service

Pros:

• "Went here before a 6am flight and the service was superb, food was good and it had a nice atmosphere."
• "Service, Feng, was excellent! Unfortunately I found a large amount of egg shells in my eggs florentine."
• "So flight delayed. Went to Hudson Grill and had a very good meal. Staff including Emma and Osama were super helpful."
• "Kirsty went above & beyond with a pinch of amazing interaction with our autistic son."
• "I have Celiac, and the staff were extremely helpful getting me safe food."
• "Ann the manger and college are absolutely amazing."
• "Alex was amazing with me. I have Coeliac Disease and didn’t like anything on the menu so he made me a sandwich."
• "Our waiter Suman gave us excellent service when we visited for a pizza dinner."

Cons:

• "Couldn't be worse. I spent 20 minutes trying to order through their broken website."
• "Stupid system. Table service only. Guy eventually appears between trying to clean dirty tables."
• "This spot used to be a good food option... now. Feeling of chaos among staff, one server circulating for the whole place when busy."
• "The only good thing about this restaurant it had air conditioning compared to the rest of the airport."
• "The majority of the staff we encountered were impolite and Ill-mannered."
• "Ordered food and drinks with 45 minutes to spare before gate opened for flight. Got drinks straight away but waited for food for 30 mins."
• "The customer service is this restaurant from the manager on duty 2.12.22 was sorely lacking."
• "Absolutely awful service. Ordered at the bar as the app wasn’t working. Placed order then waited 30 mins for pizza."