Assured Heating Essex LTD Reviews Summary

Boiler Installation and Service

Pros:

• "Had a new boiler fitted by Assured Heating and have now had the first year service. Very happy with the whole experience."
• "New boiler fitted in the summer at a great price. Everything left neat and tidy."
• "Excellent service and support. Needed a new boiler, Lee visited and provided excellent value quote and arranged for installation within a couple of days."
• "This time they fitted a new boiler and radiators to mum's house. Did a great job and replaced a noisy boiler that had issues since day one."

Cons:

• "The only negative would be that original app time was 12-1 but didn’t arrive until nearer 2, but they keep me informed of possible lateness so not all bad."
• "I booked for a boiler service which is less than a year old the engineer who came had no clue what to do and after 20 minutes he said your boiler is not working."

Customer Service and Communication

Pros:

• "Booking was promptly confirmed and further confirmations received prior to appointment, including a call on the day to advise time of arrival."
• "Over the last few years since having boiler installed by Assured Heating at my mother's home, I have found communication and booking of service to be very easy, straight forward process."
• "Great communication and very helpful. The installer was lovely, friendly, trustworthy and worked efficiently."
• "From the very first time I contacted Lee Nichols over 4 years ago I have always received very honest, friendly and professional attention."

Cons:

• "We've used Assured for years but they have become totally unreliable. Their automated systems and off site centre are simply barriers to customer service."
• "Communication a little difficult - frequently no one answering the phone, and it was not made clear how the guarantee from Bosch would work."

Professionalism and Expertise

Pros:

• "Richard attended today to carry out an annual service. He was excellent and gave me some very useful information/advice in relation to a number of issues I raised."
• "Josh came to service our boiler and was very helpful answering any question's we had."
• "Richard's knowledge and experience of boilers made sure our issues were solved quickly."
• "Lee is a very professional and customer friendly guy. To cut to the chase on this, his company is in an entirely different orbit compared to BG."

Cons:

• "Terrible company. I've had a mixed boiler installed by them, big mistake. They absolutely butchered the floor boards."