Burger King Reviews Summary

Food Quality

Pros:

• "One of their favourite things is the juice machine, it has a wide range of drinks including many different flavours of Fanta (grape, strawberry, raspberry and many more)."
• "The burgers are always hot and tasty."
• "The food was really good. Had a big whopper and it was so juicy."
• "The burgers are really nice and cheesy bits were fine too."
• "Food cooked perfectly and all items in the bag which was good as it was a really large order."
• "We ordered through the drive thru, we both had a whopper meal and the chilli heatwave chicken fries, food was spot on."
• "Burger King East Kilbride never disappoints! The flame-grilled goodness of the Whopper is unmatched."

Cons:

• "well the burger was green. It didn't taste nice."
• "Disgusting food was cold husband had to go back instore paid for 9 halloumi fries got 6."
• "Folks don't use this place, the food's always cold, drinks are flat."
• "Burger was freezing cold. Cheese wasn't even melted."
• "The chips were like cardboard and tasteless."
• "cheeseburger hard and cold and drinks were totally flat won't be back."
• "Veggie burgers have the texture of wallpaper paste and tasteless."

Service

Pros:

• "Quick, friendly service and a clean, inviting atmosphere make every visit enjoyable."
• "Scott was lovely bringing our food out to the car park from drive thru."
• "Cleared the long drive thru queue relatively quickly. Friendly customer service."
• "Staff incredibly polite and met our every need."
• "The staff at Burger King, Kingsgate are just amazing. They are so helpful and friendly."
• "I knocked my drink over and a staff member called Derek couldn't have been more helpful."
• "He was extremely helpful showing me how to navigate through the menus and I was able to use my loyalty points."

Cons:

• "This is the worst Burger King I have ever been to. The staff are disinterested at best, often rude or hopelessly incompetent."
• "Service is abysmal."
• "Absolutely useless."
• "went though the drive though the women on the speaker wasn't even letting me finish talking without shouting is that it."
• "Very poor service, totally ignored by the counter staff."
• "Absolutely shocking. Counter staff worked with no speed or any customer service."
• "Staff were too busy having a carry on."

Cleanliness

Pros:

• "I was surprised by how clean the place was."
• "Staff were friendly premises were clean and tidy soft play was good for the kids."
• "Great fast food Restaurant, usually very clean even when mobbed."

Cons:

• "The floors and tables are often quite dirty, covered with spilled food and drinks."
• "The place needs a deep clean. It's shocking."
• "The tables weren't cleaned, food everywhere and the delivery drivers where sitting at tables and they weren't being cleaned either."
• "Place was disgusting, it had rubbish lying in the floor, used napkins, trays piled high at the overflowing bins, tables not cleaned."
• "It's got quite a dirty and grubby feeling like staff don't keep on top of things."
• "the car park was full of food and papers disgusting nobody come here."
• "Just been in Kingsgate store and the staff do not wear gloves whilst preparing food."

Order Accuracy

Pros:

• "Food cooked perfectly and all items in the bag which was good as it was a really large order."

Cons:

• "Recently waited 28 minutes for my food to be brought to the car and the order was wrong."
• "Food was stone cold, late and missing the chilli bites, large fries and a dip."
• "Ordered a whopper and the new 'cheese' melt burger today. Only to arrive home with NO CHEESE in both burgers."
• "Ordered 2 burgers and cheese bites from just eat. Only one burger came."
• "Burger missing. Not the first time."
• "Messed up the order we placed two times, first time forgot to give us Fanta instead of coke, the second time was that they forgot to give us orange juice and ice cream apart from that the food was decent enough to be ate but poorly put together."
• "Did a just eat order cost £27 2 burgers 2 meals 2 chips. Driver delivers one meal."

Facilities

Pros:

• "After being on a business trip it was nice to have a hearty BK and even more amazing to see it is one that has a play area for kids inside it."
• "The small child's soft play is an excellent addition."
• "Have taken the kids here a few times, they love it."

Cons:

• "It states that this is open for delivery and takeaway although after driving all the way from larkhall to here east kilbride it was all closed off."
• "Went on Sunday evening drive through of course. Lights on menu board not working so hard to see offers, no chicken nuggets left for kids."
• "It's a noisy one with small kids running around a lot of screaming in play area."
• "Expected to use screens to order which I never saw being cleaned."
• "Takes a while to order with only 2 touch-screen terminals."
• "There was no slot to pay cash, so I selected cash out of curiosity."
• "I drove here at 10.09 pm sat at the speaker for 10 mins no sign to tell anyone the place is shut."