Aspire Lounge Reviews Summary

Service

Pros:

• "Great lounge and excellent service."
• "Staff are very friendly, the cold/hot dishes are tasty with a variety of alcohol selections."
• "Lovely welcome. Lovely staff."
• "The staff were great! Service was fabulous and friendly."
• "The two guys behind the bar were very pleasant and helpful."
• "Friendly staff, from the reception to the clearing staff."
• "Staff are friendly and helpful."

Cons:

• "An absolute disgrace is the only way I can describe it, staff were trying their best however they were simply overwhelmed."
• "Service is mixed....some very nice, some can't be bothered."
• "Staff didn’t have courtesy to tell us that they can not provide any update."
• "Some staff were rude others lovely."
• "However there was one server called Kirsten who was rude & down right insulting."
• "Tonight there's a particularly surly barman who is inattentive (except to the receptionist) and actually rude to your face."
• "The staff member manning the bar was barely available and was very obviously avoiding customers."

Food and Drink

Pros:

• "Great choice of hot food, at least 4 different hot dishes."
• "Had nice choice of hot food as well as cheese crackers and salad."
• "The choice of food was amazing. The fresh salads were really inviting and because it all looked so good, I just had to sample the Sri Lanka curry."
• "Food options were fairly standard, as it's a fixed menu, but ample amounts and tasty."
• "The hot breakfast here is awesome! Bacon, sausage, eggs rolls etc!"
• "Really well-equipped lounge in Edinburgh airport. Good selection of hot food, drinks and salads."
• "This is a great lounge with really friendly staff. There is a very good selection of hot and cold food."

Cons:

• "The only disappointment was the food."
• "Food well for what there was was almost inedible."
• "Pasta and pesto was nice enough but no real choice for vegetarians."
• "So disappointed with the food choices. Dry macaroni cheese, tasteless chilli."
• "Food selection was poor and not much choice, the hot food like microwave food or boil in the bag curry!"
• "Quality and choice of food was awful. Early flight and there wasn't even toast.... No cheeses /ham etc."
• "Hot Breakfast choice... overcooked hard bacon, link sausage, runny scrambled egg, watery beans and hash brown!"

Amenities and Cleanliness

Pros:

• "Comfortable lounge with plenty of food and drinks to make travellers comfortable."
• "Comfortable seating which is kept reasonably clean during quiet times."
• "It's a really comfortable, business-oriented lounge."
• "Wifi is good and really comfy seats as well as great staff."
• "The place is roomy and clean."
• "Was also kept spotlessly clean with constant collection of used plates etc."
• "Staff were friendly and the place is roomy and clean."

Cons:

• "The biggest draw back is that it has no toilet and so you have to leave to use one in the airport."
• "The upkeep is poor (broken taps, tables infrequently cleared)."
• "The lounge itself needs a good clean."
• "Toilets that you have to leave the lounge to go to!"
• "The floors were covered in litter (from front to the back of the lounge, under tables and in the walking area) and tables were dirty."
• "The layout is cramped and the decor aging."
• "Tables and chairs are dirty, had to ask for someone to clean them and the response was an unmotivated employee wiping some of the breadcrumbs off."

Value for Money

Pros:

• "Definitely worth a visit if you are passing through this airport time permitting."
• "It's great value for money."
• "Well love visiting your lounges before going on holiday it's so relaxing."
• "Good food and drinks selection, nice, friendly staff, plenty comfy seating."
• "Decent value for money, especially when it means that you aren't paying inflated airport price for food and drink."
• "Well worth the money. A round of drinks in the airspeed pub Sir Walter Scott 2 lagers 2 double vodka costs around £33, and the lounge with free WiFi and comfy seating for 3 hours costs around the same or slightly dearer, so a no brainer."
• "I have tried all the Lounges in Edinburgh Airport and even paying the £21 for it is worth it as they now do excellent food."

Cons:

• "The worst lounge I have experienced in Business Class so far."
• "The lounge was grossly over booked and little or no control was evidently exercised over the size or alcohol consumption of groups using the lounge."
• "Used to be a good lounge but their refusal to admit priority pass customers when the lounge is clearly half empty, with the excuse that they can only accept advance bookings due to the lounge being too busy, is obviously nonsense."
• "Very basic lounge, not very clean, cold food, out of stock of multiple things."
• "Overpriced for the quality in my opinion."
• "Very disappointing and I wish I wouldn’t have paid 92£ to get access for two."
• "Glad it was free through onthebeach, absolutely diabolical, would be gutted if I had paid £90 for the 2 of us."

Access and Booking

Pros:

• "A great place to relax before a flight!"
• "It's a quiet comfortable space to chill before the flight."
• "This lounge is always so relaxing."
• "Nice relaxing place to get in the holiday mood before our outbound flight."
• "This lounge is now where our holiday begins, when flying from Edinburgh! Nice place to chill before a flight, great service and friendly staff."
• "First time and truly enjoyed the peace and tranquility."
• "A stress free way to start your journey. Very friendly welcome with a most informative introduction to the service available."

Cons:

• "Arrived there 10min before they closed and was hoping to get at least a glass of water. They wouldn’t let me in."
• "I was going to be 3 hours at the airport, so I thought it was a good idea to pay and book a stay at this lounge. When I got there, I was informed the lounge was already full, so I had to leave."
• "They are rude and refuse access to Loungekey voucher holders."
• "As a Priority Pass holder, access to this Lounge is always a nightmare."
• "Terrible service, lounge almost empty but 'up to capacity' no reserved signs on tables saw at least 5 people turned away from an almost empty lounge."
• "The team leader was rude and wouldn't give her name when asked."
• "Only thing that surprised me was that there's no toilet or washrooms here."