Lush Cosmetics Southampton Reviews Summary

Customer Service

Pros:

• "I was quite nervous about asking for help as normally I try to avoid talking to people but Izzy made me instantly feel comfortable!"
• "Libby's wealth of knowledge helped her instantly pick out three perfumes which match my favourite scents."
• "No judgement, just did her job really well, with kindness."
• "She helped me to choose presents and was very knowledgable and understanding when I kept changing my mind about what to buy."
• "I was treated like royalty from Leah, who was so sweet and kind as well as being incredibly knowledgeable about all the products."
• "Ellie was so knowledgeable about the ingredients I was putting on my skin and she kitted me out for spring with a smile on her face and all the wisdom a girl could need."
• "He spend 15-20 mins showing us products that are good for a sensory child, he was so good with my granddaughter I was so impressed with his patience and care."

Cons:

• "But we do feel like we HAD to buy something as everyone kinda comes at you like a vulture and makes you feel you have to buy something."
• "I wasn't very impressed by one of your members of staff trying to get us to sign a petition to do with conversion therapy."
• "I know some people like shopping here but if feels as though you’re being hounded repeatedly throughout the store!"
• "I’m sure the staff are absolutely lovely but it feels like they’re being paid to shout compliments at people and harass them into buying things!"
• "It's always so busy there and the queue to pay moves far too slowly, considering how well staffed the shop is."
• "I feel very disappointed that Lush workers, at least in the Southampton store, are being (I assume) encouraged to get reviews from members of the public, by their higher-ups."
• "It's left a really bad taste in my mouth and it makes me feel incredibly sad that somewhere I used to think 'this feels like a really cool, happy and kind place to work' now feels like a micromanaged organisation."

Product Quality

Pros:

• "Libby was friendly and attentive and had superb knowledge of the vast range available."
• "I use the 'Dirty' tooth tabs and recommend them if you're looking for an alternative toothpaste."
• "Got myself five vanilla and sheabutter bath bombs. Oh they smell so nice and my skin's so soft after my long soak."
• "I went in about a month or so ago and Daria helped me pick out a new body scrub, which I'm now obsessed with."
• "Their products are reasonably priced and the staff are more than happy to help you with your purchase."
• "It’s safe to say that although the products cost quite a bit, (like Christina told me) you know for a fact that it has real ingredients in it."
• "The smell is to die for in this shop I love their products and how they are cruelty free and strive for no waste."

Cons:

• "Admittedly the prices aren’t for everyone, but the quality in my opinion is second to none."
• "The price of Lush products has sadly increased which is not useful for cost of living."

Store Experience

Pros:

• "This store is always welcoming, tidy and never short of someone happy to help."
• "I don't often go into shops nowadays with Covid, but went into the Lush in the West Quay Mall in Southampton, and they were super excellent."
• "Great experience of learning more about the products range and focus on sustainability, supported with little treats I will be bringing abroad on long-awaited trip home."
• "Everybody was so friendly and took the time to find things that they thought I would enjoy."
• "I would definitely return as the products are lovely and the customer service is excellent."
• "Easily one of the best shopping experiences I’ve ever had, we walked in just to browse and were instantly welcomed by the staff."
• "The most fantastic and friendly staff."

Cons:

• "Just nip in for one small thing and get accosted by about 5 staff members just walking from the entrance to the till."