Zen Lounge Reviews Summary

Food Quality

Pros:

• "I was amazed by taste and look of main dishes, they were delicious."
• "Amazing food! The starters were really good, serving something for everyone from children to grown ups!!"
• "Food was so good and Shisha was nice and smooth."
• "Food was absolutely delicious. I had off the bone beef rib with sweet potato/fries with cheese on top."
• "The Chicken Den Miso was a delight, with soft fall-off the bone style rotisserie style chicken."
• "Food was super tasty, from starters to mains."
• "The food was amazing, everything tasted great and was made fresh, including the sushi."

Cons:

• "The taste and execution of the food is quite disappointing in light of all the other areas that shine so well."
• "The mains could do with improvement flavour wise and portion wise especially with the duck pancake dish."
• "The food itself was OK, nothing special and not worth the premium in my own personal opinion."
• "If I could give the food a minus I would. I ordered the salmon main with yuzu mash. It still came with chips & a dry undressed salad."
• "The food was actually quite disappointing. It is very bland with little to no flavour."
• "The food isn't anything great, in comparison nandos food is way better."
• "The food was horrible. Salad was old lamb chops are small the duck wraps where hard and stale."

Service

Pros:

• "The staff are incredibly friendly."
• "Gorgeous venue, great vibes, atmosphere and friendly staff in both the restaurant and the lounge."
• "The staff were really kind and gentle."
• "Staff were excellent and very very attentive."
• "Customer service was amazing, waitress Amiya, was so sweet and patient."
• "The service was excellent and we had a buzzer to call the waiter which was pretty cool."
• "Amazing service from staff who are very friendly and welcoming, particular from Ameen who served me last night."

Cons:

• "Honestly the service was absolutely disgusting."
• "A lot of the staff were seriously unprofessional, watching a boxing match that was being shown and even SHOUTING in reaction to the match whilst guests were dining."
• "The drop of 1 star is for the service as sometimes it can be inconsistent."
• "The staff were polite but didn’t know what was in the source and some of the food."
• "The guy who was going around changing charcoals for the warm ones wasn’t very friendly."
• "Not once did a staff member ask if food was ok, or tend to us- though they were always standing around chatting."
• "Service was terrible to say the least and on top of that they charged us for service charge!"

Ambiance

Pros:

• "A fantastic setting for a romantic meal or a family get together."
• "If you’re looking for nice drinks and to take nice pictures, I would recommend."
• "Shisha lounge is a lovely vibe."
• "The ambiance of the place is really good; with a nice vibe."
• "Gorgeous, intimate atmosphere."
• "The interior is stunning too, great for Bridal Showers and Birthdays."
• "Interior: The design at Zen is incredible."

Cons:

• "There was nothing 'Zen' about it with the vulgar music playing."
• "Main con being initially sat by the shutters when it was a windy cold night."
• "On a Dec night 2019, the restaurant part of the building was freezing cold."
• "It was also very cold in the restaurant."
• "The ambiance is all wrong! The background music is awful and doesn't set the scene."
• "However, overall ambience at the place was boring!"
• "The decor is nice (except for a few burnt chairs)."

Value

Pros:

• "The drinks were really nice, prices decent and not too expensive."
• "Zen lounge has a parking lot about which is great for those who travel here without having to worry about parking location."
• "If Zen were located in Mayfair you'd pay an extortionate amount to dine here."
• "Portions can be on the small side but quality makes up for it."
• "The sushi was really fresh and tasty."
• "Pricing, considering how much we ordered and time spent there we spent roughly £55 per person which I think for the evening was fantastic value for money."
• "This place is a little pricy but I’d say it’s worth it; had a great experience."

Cons:

• "Wish they would have alcoholic drinks or name them as mock-tails rather than cocktails in the menu."
• "Food is barely average and overpriced."
• "Not worth the money and would not return or recommended, unfortunately."
• "The drink was tasteless and felt like cheap pineapple juice from a cartoon."
• "The pineapple juice tasted like squash."
• "The sushi was soggy as they used white rice instead of sushi rice."
• "The food was overpriced for what you get."