The Packet Station - JD Wetherspoon Reviews Summary

Food Quality

Pros:

• "Breakfast was absolutely great for the price you pay, and unlimited refills on coffee!"
• "Halloumi fries are one of my favorite things on the menu they make them in a really special and delicious way."
• "Had managers special fish n chips and was pleasantly surprised!"
• "Always great food!! Obviously you are not going there for fine dining. But great pub grub!!"
• "The food is frozen and reheated not really cooked but it is still excellent quality."
• "Quality food, cheap drink - ideal for a quick lunch or an evening bite!"
• "Food arrived quickly, was hot and tasted good."

Cons:

• "Avoid this place, plenty of pleasant places to eat in Falmouth with polite staff."
• "Absolutely abhorrent establishment; I came here for a Sunday evening meal with my dear friend only to be greeted with raw, undercooked chicken that looked more like a pigeon than a chicken!!!"
• "Food served quickly but chips and peas were cold and the fish was wet, recently defrosted?"
• "Food was rushed pizza came out under cooked with a doughy base chips were cold when they got to the table we also got our starters at the same time as the main meal so main meal was getting cold when eat your starter."
• "Egg white still runny, steak and potato was easily the worst meal we have eaten out."
• "Ordered pizza and it wasn't fully cooked which was a shame."
• "Food not good, had to send it back as it was cold, we then waited a long time for them to bring it back and it still wasn't hot, we nearly missed our train, due to waiting so long, not impressed."

Staff and Service

Pros:

• "And best of all the staff were so friendly and made me feel so welcome."
• "Then there's the staff they are very friendly, polite and always have a smile on their face."
• "The staff were actually very helpful and polite!"
• "The staff were friendly and helpful."
• "Service was quick and friendly."
• "Called in the morning for coffee, Then called back for lunch my self and my wife both had a meal food was hot and well presented brought to our table by a very helpful young man found all the staff very helpful and hard working."
• "Staff really friendly, large premises with separate bar area upstairs for adults only."

Cons:

• "Insufficiently staffed, staff running around trying to please customers, they did well, but only because we the customers could see they were under considerable pressure. Unfair on them."
• "This is the worst weather's we have ever been in. The arrogant team leader who wouldn't even give his name."
• "Absolutely horrendous barmaid/manager obviously hates customers and shouldn't be allowed to deal with anything above amoeba level."
• "Service via the app is quick but this is the second different 'Spoons in two days with old plates still out and dirty tables, the Waiter said he'd be back in a few minutes to clean up, never saw him again!!"
• "Very rude and disrespectful Barmaid/ manager accused me of unplugging one of their machines."
• "AVOID AT ALL COST !! rude staff..abuse of cctv via personal phones..and doorstaff fail to display valid sia license on the door."
• "Service very poor, seems if you don't order by the app, you are ignored for table service, one particular member of staff way too big for her boots! Was a regular, but never again."

Ambiance and Facilities

Pros:

• "Always leave here satisfied because it's a nice place and kinda cosy in a big open space way."
• "Nice place clean and modern, large opening windows upstairs."
• "Update its had a fantastic upgrade including a great roof terrace and now boasts a lift to all floors."
• "Very nice pub with a good selection of beers (as always), clean and tidy and a lovely upstairs area with great views across the town."
• "The Packet Station is worth visiting. The Staff are always friendly and very helpful."
• "Love the new look and the service is super quick."
• "The toilets were very clean and the decoration was really cool and funky."

Cons:

• "Big location and certainly light on the wallet but oddly anemic for atmosphere compared with the character pubs surrounding it."
• "The dirtiest pub I've ever had the displeasure to visit, dirty uncleaned tables, crowded can only be described as a breeding den for COVID."
• "Interior looking tired needs a revamp."
• "The place is starting to look a touch tired. I think they are going to refurnish very soon."
• "The pub is looking dated and chairs are stained in need of a refurb."
• "The toilet tiles are really weird though; when you sit down and then look up it feels like you are having a bad trip."
• "The decor is a bit dated, and could do with a refresh."