"The service levels were great considering the crowd."
"Staff was amazing and took pride in what they do."
"The staff were great helping with any questions we had."
"The food was served quickly and drinks were offered when they saw they were getting empty which is always a sign of top service."
"The staffs and service were very nice and friendly."
"The waiting staff were knowledgeable and passionate about what they were doing as well as helpful."
"Highly attentive service."
Cons:
"Service isn’t professional."
"Horrible management that lack the professionalism to ensure all guests have been properly attended to."
"Really disappointing experience here. The food was delicious but awful service - we waited over three hours for our food and felt invisible to the waiting staff."
"Waiting for more than 1 hour for the starters and mains to arrive is unacceptable."
"However, the service could of been better and more attentive, especially as the restaurant was busy but nowhere near full."
"Service was very slow however which was annoying as we were on a bit of a time crunch."
"The service was quite slow."
Food
Pros:
"Great food! Had the Chicken Sweet and Sour with Dragon Fruit and my partner had the Chicken Pad Thai, and both were fantastic!"
"The food and the views are absolutely amazing."
"The food was delicious, generously apportioned and exquisitely presented."
"Food was really tasty, portions are large."
"The food was phenomenal."
"The beef pannang curry which was a big portion and so delicious. Beef was so soft!"
"The food was INCREDIBLE too."
Cons:
"The mains arrived 45 minutes after our starters were cleared. The food was okay, but nothing special."
"Food is dry and cold, service isn’t professional, menu is over priced."
"Worst Tom ka soup we ever had. Basically just sour coconut milk, left a lot to be desired."
"The food was basic."
"Vegetarian Thai green curry didn't have a variety of vegetables and was mainly large chunks of tofu."
"The food is overpriced for the quality, most tasted as if the sauce had been poured over unseasoned/marinated meat."
"The main courses of Thai Red curry and penang beef consisted of almost identical sauce. Did not taste authentic at all."
Ambiance & Location
Pros:
"Stunning location on the roof terrace looking out over George Street and down Castle Street to the erm....Castle."
"Beautiful views over Edinburgh, perfect location to catch the sunset over the west."
"The terrace has wonderful views."
"Such a beautiful restaurant with a phenomenal view of the castle."
"The restaurant is large with a view of Edinburgh castle from the balcony."
"The restaurant had a great vibe no matter where you sat."
"The ambiance of the restaurant was perfect."
Cons:
"You are not guaranteed a table with a view when booking, even if you request it when booking online or through phone."
"Around this time 2 tables around us had complained about the service which made the atmosphere unpleasant."
"The biggest problem though and the only reason for the restaurant to score a star lower is the fact that it is extremely noisy and hot in there."
"Bit dark, very noisy and cramped atmosphere - not to the standards of their Leeds or Birmingham restaurants."
"We were taken straight to the ‘glass room’ which felt like a conservatory with absolutely no ambience."
"The choice of rather annoying and slightly loud background music, which didn't do anything to add to our Thai experience."
"Also the noise from the kitchen was way too much for any one to sit comfortably forget having a conversation."
Value
Pros:
"Reasonably priced, with some attractive options on the set menus."
"Great service, affordable prices and amazing view to the city centre."
"The price is fair."
"The pricing is so reasonable too for all the food you get."
"I thought it was going to cost a fortune, but when the bill came I was surprised to see it was actually very reasonable."
"It is still good value for money considering the whole restaurant setting."
"Prices reasonable."
Cons:
"Also I ordered mango juice at the bar which tasted a little bit watered down."
"Very overrated and expensive!"
"The starter platter was nice but for £26 it's really asking a bit much for what's given."
"Our high tea came with tea or sparkly but I opted to pay more for the Thai iced tea and it was 8 pounds which is ridiculously expensive."
"Food is expensive but you expect that in central Edinburgh."
"The food was good, yet very overpriced."
"The food was nice, however not good value for money."