Otter Garden Centre, Plymouth Reviews Summary

Product Range and Quality

Pros:

• "It has huge range of products that can satisfy the needs of any keen gardener."
• "Wonderful selection of perennial plants. Cafe is excellent."
• "Great range of excellent quality plants. Knowledgeable staff who are friendly and helpful."
• "An amazing garden centre with so much to look at and offers a variety of everything."
• "A very wide range of plants and everything to do with gardening."
• "Best Garden Centre in this area... Good quality plants and good variety of other goods for sale."
• "Really nice garden centre, the outdoor plants section has a great variety for all garden types."

Cons:

• "The plants are well overpriced and despite looking for help and assistance regarding the shed we were unsuccessful."
• "Currently the 'garden' centre is more like a general supermarket, with bedding plants being a 'side line'."
• "The vegetable plants eg: broad beans were not available and general levels of stock seemed low."
• "Also I think this Garden Centre is a bit Expensive in my Opinion."
• "I needed a single post. They wanted over £20 and even then it was wrongly labeled."
• "Nice place just lacking stock other than furniture."
• "I was looking for some smaller 5cm plastic pots and sadly they didn't have any."

Customer Service

Pros:

• "The service in the restaurant was so good the staff was so helpful they took mum to a table as she is in a wheelchair so I can order our food."
• "Every team member is trained in every aspect of the job and teams are able to seamlessly change roles as required."
• "Visited the furniture section last week and the assistant, Dora, was so friendly, helpful and knowledgeable."
• "The staff here are absolutely brilliant."
• "The staff are particularly knowledgeable about the plants and go out of their way to help out."
• "Staff helped me get compost into my car."
• "We received excellent service from a lady called Kim who gave us good advice on plants, she really knew her plants."

Cons:

• "Rude staff member needs training! We had no hello, we were immediately sharply instructed to quickly empty our own items."
• "The manager who has been there 4 years now was no help whatsoever."
• "Kitchen staff not very flexible couldn't have portion of chips with my toasted sandwich."
• "This time staff were rude."
• "We asked the cashier to express our disappointment at your new policy but she was plainly disinterested and we are certain our complaint would go no further."
• "The woman needs retraining and get another manager there."
• "Very poor customer service."

Cafe and Food Quality

Pros:

• "They have a lovely café with a wide selection of meals not to mention the fabulous cakes!"
• "All food is excellent, and well presented, whether it be cakes, snacks or cooked food."
• "Excellent restaurant, food of good quality, and very reasonably priced."
• "The restaurant is really nice as well, very nice food. Friendly staff"
• "It does excellent food at reasonable price."
• "The cafe/ restaurant is the best, had the quiche said chips and colslaw wow 👌 and the roast is just the best around and I'm fussy awesome place ❤."
• "The restaurant serves a great choice of quality food and drink, the breakfast menu is worth having."

Cons:

• "Soup portion very small."
• "Cakes just not the same anymore :( and jacket potatoes past their best."
• "The tills went down, so there were lots of us waiting to get our food."
• "Overpriced garden centre. Huge range of tat, huge range of overpriced 'local' food."
• "The only let down was the cafe which was ridiculously overpriced."
• "The roast pork ended up like leather, the roast beef was, 'plastic from a packet'."
• "The restaurant used to be excellent! But on a recent visit found it to be very poor the standards are obviously dropped in a number of areas which is a real same."

Facilities and Accessibility

Pros:

• "Ample parking, always busy."
• "There is Plenty of parking available which is good as it can get busy."
• "Easy parking and easy to view Christmas trees each on individual stand."
• "The carpark and surrounding areas were clean and tidy."
• "They have a decent sized car park with outside toilet facilities .. the toilets were very clean too (a big plus in my book)."
• "The centre is also disable friendly."
• "Lovely lunch and they loaned us 2 wheelchairs to push disabled passengers around which was v helpful since we then didn't have to take any with us on the town minibus."

Cons:

• "The biggest let down is that there is not a disabled/baby change toilet near the cafe."
• "Shockingly, there are no toilet facilities in the café area so customers are forced to walk back through the shop and actually leave the building to access the toilets, how ridiculous."
• "It's a shame that the toilets are so far away from the cafe, but easy to find with the signposting."
• "Please note the toilets are outside, to the right of the entrance and accessible from carpark, not close to the restaurant!"
• "Always enjoy a trip to this garden centre, my only gripe is OUTSIDE TOILETS."
• "Cafe has no vegan options or anything marked as gluten free on its menu."
• "Limited outdoor seating if you want a coffee and have a dog."

Pet Policy

Pros:

• "I have enjoyed visiting this garden centre which is quite local to me for many years with our dog who used to enjoy the dog treats that were kept by the tills."

Cons:

• "Been coming here for years - new notice - No dogs allowed - very disappointing as there is a lot of outdoor area and we won’t travel from Plymouth to use the coffee shop any more."
• "Alas your ban on dogs will mean we will no longer be visiting your Store."
• "However today we went out there only to find that dogs are no longer allowed and were told in no uncertain terms by a member of staff at the door."
• "Dogs although allowed inside aren't allowed in the area above the plants."