Pavilion Bar and Grill Reviews Summary

Food Quality

Pros:

• "Fantastic food, excellent vegetarian and vegan options."
• "They also had a delicious vegan chocolate cake and the service was really quick despite it being very busy."
• "The food is prepared fresh and is done to a good standard."
• "The food was tasty and the staff were friendly and helpful."
• "Food delivered to the table good and hot, faultless service."
• "The main courses were good - my husband really enjoyed his Chicken Caesar Salad."
• "The food was very nice despite the wait."

Cons:

• "The pulled mushroom tacos that I had were again flavourless, and so miserly with the portion size."
• "The food at the Pavilion Bar & Grill was unpalatable and I don't say that lightly."
• "Over priced, which we expected but inedible, which we didn’t expect."
• "Food is overpriced and of a low standard. Service is poor."
• "Wiltered cucumbers, lettuce and tomatoes, clearly chopped much earlier, dried sweetcorn, unseasoned tasteless rice."
• "Food was on table very quickly...was barely warm."
• "The 'Dirty Caesar salad' was disgusting. The lettuce leaves were soggy and almost inedible, flavourless."

Service

Pros:

• "Staff members are working wonders, super efficient and still courteous and genuinely friendly."
• "Special thanks to Kasia for being so efficient, and so helpful to a newcomer."
• "Staff was very friendly and helpful despite being very busy."
• "The service was very friendly, tables were nice and clean..."
• "Best location, great staff."
• "Staff engaging. Tables outside under an arbour in the sun, wonderful."
• "The service was good. The people were quite polite and friendly."

Cons:

• "The restaurant was a bit chaotic, with long queues - which sort of detracted from the experience."
• "The wait to order is crazy and inefficient."
• "Not nice attitude of staff, they don’t care."
• "The front of house staff looks tired and uninspired, like they would rather be anywhere else."
• "The service was slow and disjointed, the queues were long."
• "Clearly staffing has been reduced to the bare minimum which means you have to join a long queue to order food."
• "Terrible service. 7 staff giggling and chatting amongst themselves while a long queue of customers await service."

Atmosphere & Location

Pros:

• "Nice surroundings, particularly the vines over the outdoor seating area."
• "Sitting in autumn sun under the vines eating and enjoying a glass of wine. Very pleasant."
• "This was a lovely place to eat at Kew Gardens."
• "The atmosphere is really nice."
• "You feel as though you're in the heart of the gardens."
• "The outdoor eating area is lovely in sensible weather."
• "The environment is brilliant, surrounded by the greens, trees and flowers."

Cons:

• "Went there because BAR sounds like you can get a glass of wine and a beer......you can't..!!!"
• "The room temperature was too low and a cold draught continued to motivate the guest to leave."
• "Not to mention numerous uncleared tables being feasted on by local birds being left such during a quiet afternoon."
• "The place looks posh and has a great deal of potential but is severely let down by management."
• "The massive waiting time (about 15min in the queue and then 30min for food, on a Saturday)."
• "The constant sound of the hand dryers in the toilets was intrusive."
• "Staff always look tired and unhappy."

Value for Money

Pros:

• "Considering the restaurant is in Qew Gardens the prices are actually quite reasonable the food we had was well presented and good quality."
• "We were a bit surprised at the price as we expected it to be much higher."
• "Our food then came quickly, and we were given an extra portion of fries and two extra drinks to compensate for the long waiting time."
• "The trout which was decent."

Cons:

• "Expensive for many items (£3 for a small tub of icecream, £1.70 for a bag of crisps)."
• "It's still a bit expensive for what you get."
• "This place is very expensive for what you get, and I wouldn’t generally recommend it if you’re looking for value for your money."
• "The food way overpriced and it was not exactly table service just another Nando’s or Weatherspoons."
• "For £18 it should have been delicious, not a watery yoghurt, dry chickpeas that were bland."
• "To charge 20£ for a Beyond Meat burger is ridiculous!"
• "Prices are outrageous and you don’t even get good quality products."

Menu Options

Pros:

• "'PP' next to food options for 'purely plants'."
• "Menu is vegan friendly."
• "Choices included dishes with meat plus vegetarian and vegan (Purely Plant)."
• "Many vegan options! It is wonderful to see so many plant based option specially at Kew Gardens."

Cons:

• "Firstly, there wasn't many meal options."
• "The menu was totally vegan, yet there was no indication of this from the advertising."
• "Unfortunately they only serve the 'Light Bites' (£10 to £15) menu up to 11.30 AM."
• "Your menu offering a ‘cauliflower steak’ (completely tasteless) or a burger, is totally misplaced for the typical ‘Friends of Kew’ clientele."
• "On our visit, in the middle of the summer, they have decided to only serve a very small portion of the menu."
• "The menu is expensive and the service arrogant and unhelpful to say the least."
• "After all the hype, we decided to try the new restaurant but were very disappointed with the limited menu and overpriced food."