The Newlands Reviews Summary

Service

Pros:

• "Fantastic service!"
• "The service was excellent and very friendly."
• "Staff super friendly from the second we walked in."
• "The staff are absolutely fantastic and really look after us."
• "All of the bar staff are so helpful, kind & professional."
• "Amazing service especially from the two young girls Jamie Leigh and Hannah."
• "Staff very helpful and nice."

Cons:

• "Terrible service. Halfway through ordering for our table they told us to wait 10 min. 15min later the kitchen was closed."
• "Main man sitting people down needs to learn to smile and staff need to learn to tell time."
• "No atmosphere, seems no one really wanted to be there, especially the staff."
• "Food was good but service was terrible. Assistant manager came out to argue with us over a mistake on their part."
• "Having gone with a group of 12 for a birthday meal to be told table had been cancelled."
• "We were turned away, telling us we didn’t have a booking & the kitchen was closed."
• "The waitress kept coming over asking if we were ready to order, but how can you be ready when you just sat down and haven't even been given menu."

Cleanliness

Pros:

• "First time there since lockdown and really impressed - sanitiser by the door, tables well spaced."
• "The Newlands is very nicely decorated, warm cosy and welcoming."
• "Looked clean and tidy."

Cons:

• "The pub was crowded, the table was not clean, the chairs were damaged."
• "Male toilets smell of urine and have wet floors on every occasion I have been here."
• "The highchair they gave us initially was coming apart and had to have it swapped for our one year olds safety."
• "There were glasses and plates still all over garden and restaurant area."
• "The tables are all sticky."
• "The upholstered chairs were black and shiny with grease."
• "A very dirty pub toilets are disgraceful if you saw them first you wouldn't eat there if there was another pub near by they wouldn't stand a chance thats why they can be so rude to their customers."

Food Quality

Pros:

• "Food was fresh and hot, all very well cooked and presented."
• "The meal was good and staff were friendly."
• "Food was good quality 😍"
• "Good food, good price."
• "Enjoyed our dining experience at the Newlands food was delicious and plentiful."
• "Food always tasty and well presented."
• "Food was delicious. Generous portions and very fresh."

Cons:

• "Absolutely disgusting came out for Father’s Day hair in my mash started eating the chicken to find it stone cold."
• "Burnt chicken burger served burnt side down might suggest the chef knew it was burnt and served it anyway."
• "Don't order the steak, it's just a burnt, hard piece of meat that tastes like coal."
• "Not very good. How could they murder a simple Cod and chips?"
• "My partners medium rare steak was still mooing at her."
• "Terrible food. Very bland."
• "Food basic and tastes microwaved!"

Atmosphere

Pros:

• "Definitely a very friendly and comfortable place with a lovely atmosphere."
• "Always a friendly atmosphere and the staff are engaging and friendly."
• "The beer garden is very nice."