Finlake Resort and Spa Reviews Summary

Accommodation

Pros:

• "Our accommodation was lovely and clean, with a dishwasher and washing machine to make holidaying with kids so much easier."
• "The lodges we have stayed at have been clean tidy all with hot tubs."
• "Our lodge was perfect. It was clean, comfortable and had everything we needed."
• "The lodge we stayed in was lovely, clean and suitable for 2 couples with a hot tub."
• "We stayed in a cabin and it was beautifully decorated and very clean."
• "Absolutely loved our holiday! we stayed in a lodge with a hot tub and it was so lovely so clean and so cosy."
• "The site's lodges are well stocked with everything you need and clean."

Cons:

• "The lodges weren't as clean as previous parks I've stayed in, hair on towels, yellow staining on the beds and mold around the windows."
• "The other issue I had is our property was very dated, with many maintenance issues like painting of the outside porch not done."
• "The sofas was very worn and dirty with stains everywhere."
• "Very disappointed with our lodge this year. It was advertised as a 6 person lodge but was not big enough for 4 adults 2 kids and 2 dogs."
• "The superior holiday home with the hot tub that we stayed in is looking very tired."
• "The home was very dated and dirty."
• "The lodge we had, for what we paid was far too much. Could have done with a deep clean all over."

Facilities

Pros:

• "Facilities were fantastic, clean and well manned, with helpful, friendly, well-trained staff."
• "The family pool had some excellent slides for the kids (big and small!) with lifeguards on duty and plenty of changing facilities."
• "New swimming complex is great for the kids, clean and well run."
• "Amazing, kid-friendly pool with two adult flumes and walk-in shallow end, three lifeguards were present at any given time and always alert."
• "The actual facilities are fantastic, the pool has loads of slides and water play for the little ones, flumes for the bigger kids."
• "The pool facility is brilliant and clean and warm showers after."
• "Amazing facilities including swimming pool and spa together with fully equipped gym."

Cons:

• "The rooms and showers are not the best."
• "Biggest issue is the terrible locks. You need a smart phone to download an app to open the locks to your accommodation."
• "The outdoor pool was closed."
• "Gym is very good, but pool is mostly for kids."
• "Used gym facilities. Equipment rusty which is disappointing."
• "But bit disappointing that the Gym steam room wasn’t working."
• "No availability for any activities or swimming pool sessions, even though the pool looked empty."

Staff and Service

Pros:

• "Staff all lovely and friendly. Food in the hub was delicious too can't wait to go back."
• "Brilliant kind and friendly staff and a full on reception area for any issues you have."
• "Staff were all really helpful and friendly."
• "The staff were friendly and helpful."
• "All staff were extremely helpful and friendly."
• "The staff were so friendly."
• "Staff all very friendly."

Cons:

• "Considering I paid 1500 for 4 nights I was surprised they requested for me to strip the bed sheets before leaving???"
• "Amazingly and shockingly, Emily the receptionist felt that all my complaints did not warrant an escalation to a manager and refused to call her."
• "Very poor rude staff."
• "My only complaint would be the Staff could benefit from having some customer service training, as the majority of the staff were extremely unhelpful, and lacked any customer service skills."
• "Customer service was pretty poor too, felt like they cared more about selling lodges than the holiday makers."
• "On leaving the girl behind the desk was rude and wouldn't provide proof of refund."
• "Experienced a lack of interest and empathy from the receptionist."