The Veterinary Centre Reviews Summary

Staff and Service

Pros:

• "The staff are always very welcoming, the place is spotless and the care for our cats has always been exceptional."
• "Staff are devoted to animals & are always pleasant & polite to their human customers."
• "All of the staff were kind and compassionate."
• "Every staff member, the receptionists, vets and nurses are brilliant, so personable and genuinely care about your pets."
• "The staff at the counter would regularly come round from their desk to play with Floyd and give him a treat."
• "All staff are friendly and helpful and the nurses and vets always take time to fully explain their findings and recommendations."
• "The staff are engaging and happy to make a fuss, talking to her, clapping her and of course the treats help."

Cons:

• "Vet is really nice but the receptionist was picking and choosing who was allow to come in and wait."
• "After a very negative interaction today with the practice manager I felt motivated to post."
• "She told me to basically find another vet for 2nd vaccine and not go back."
• "I have lost all trust and faith in your practice’s clinical judgement."
• "For me to be accused of being rude and abusive on a public platform is deeply upsetting, insulting and untrue."
• "Leanne was verbally abusive over the phone and told blatant lies."
• "She basically called me a liar and demanded I pay extra cost."

Cleanliness and Maintenance

Pros:

• "The place is spotless."
• "Building clean and well maintained."
• "Very clean and tidy environment, the dog LOVES going there."
• "A fantastic, clean, well equipped practice with lovely, friendly staff."
• "The surgery is clean & they clearly follow Government Covid Guidance."

Cons:

• "Very small reception, a bit tatty with uncomfortable, hard seating."

Professionalism and Expertise

Pros:

• "Vet explaining and advising on treatment has been the best I have ever received."
• "Needless to say the level of professional expertise received is second to none."
• "Totally professional and caring."
• "Vets and nursing staff are fab I have every confidence in their knowledge and skills."
• "Vet thorough in checking all possibilities and talking you through the pros and cons of different options."
• "The vet surgeon was really good at explaining what's next for our dog and took the time to answer any questions we had."
• "Well established excellent practice. Decisive vets who work to establish the root cause of conditions quickly."

Cons:

• "After taking my dog once and them not being able to tell me why was he pooping blood."
• "I am more than disappointed in the vet practices approach to my cat and her bandaging as to try the same bandage 3 times, knowing it wasn't working."
• "Had been using this practice for 11 years until they failed to diagnose my cats large tumours."

Cost and Value

Pros:

• "Prices were reasonable, within standard range for a vet visit in my experience."
• "At a time of spiralling costs - it was reassuring to be charged the exact amount quoted prior to our appointment."
• "Easy to get an appointment, friendly staff, affordable services."
• "They have a monthly pet plan to spread annual costs and discount medication."
• "There is a monthly payment club that gives you a discount on procedures and covers things like annual check up, boosters and nail clipping etc."

Cons:

• "I spoke to a neighbour who uses this practice also and they said that they too had been overcharged."
• "The practice also overcharged me by £135 for 2 tests."
• "This might the most expensive veterinary in Glasgow and they're really not that good."
• "This was brought to their attention and they advised me that a refund would be processed within 10 days...this was 3 weeks go, and still no sight of my money."
• "When my wife questioned the high charge she was told in front of other clients that 'there was an outstanding amount on her account that had not been settled at the last visit'."
• "I see I have been charged twice for drugs - Metacam - that I had only been given once."
• "I'd advise others to look elsewhere or make sure you're well insured as they are just after money."

Facilities and Accessibility

Pros:

• "The reception area has special cat shelving where you can put your cat basket to shield them from dogs in the waiting area, which is a nice touch."
• "A warm welcome from reception and always a vet to hand, never had to wait for an appointment."
• "Being able to book online makes things even easier and I can always get a convenient appointment."
• "The shop is really practical and you can always pick up any essentials you need too."

Cons:

• "An appointment reminder call, text or email seems standard too but it is not done by this centre."
• "Also, please leave notes on charts for our pets files."

Customer Service and Communication

Pros:

• "The professionalism and support is excellent."
• "Good transparent communication with pet owners."
• "Reception staff are pleasant, friendly and helpful and I've always found them understanding and willing to do their very best to accommodate me."
• "The staff are friendly & professional."
• "The vets, nurses assistants and FOH staff are so professional super friendly and compassionate."

Cons:

• "Would be more helpful if the staff answering phones were more informed on practices and procedures."
• "The service on the phone is not top notch."
• "She has zero customer service skills."