TGI Fridays - Silverburn Reviews Summary

Food Quality

Pros:

• "Food is quality and good portion size."
• "Had a lovely lunch, ribs and burgers were excellent as were the cocktails."
• "Burgers are huge and the sesame chicken was beautiful."
• "Food was superb."
• "Food is tasty with some choice for vegetarians and, as someone else mentioned, portion sizes are good."
• "The food arrived quickly and was very tasty."
• "Friday's Sesame Chicken is my new favourite chicken dish."

Cons:

• "Food tasteless, luke warm, and garlic mayo on everything!!"
• "Steak was tough and dry."
• "Pretty disappointed with dinner tonight... both my sister's and my chicken was cold."
• "Very disappointing, my wife ordered the honey sesame seed chicken stripes. Came out like chicken nuggets and chips, no sesame seeds and was stone cold."
• "Food took over an hour and a half and came cold as if it had been sitting aside waiting to be served to us."
• "Food wasn't great, quesadillas were burned."
• "The food was poor, steak was Ribeye? Not served rare as requested, very tough."

Service

Pros:

• "Went out for a family meal, and had great food and service. Rebecca, who served us, was lovely and polite."
• "Restaurant had a very welcoming atmosphere and staff were very friendly and helpful."
• "Staff is always there and happy to help."
• "Had an excellent evening TGI's@Silverburn last Saturday. Choice of food was great, all the family were really happy with what we had. The staff were superb, so helpful."
• "Amazing service, the girl noticed I was taking cold and flu tablets and offered me a cup of hot water and lemon which to me showed a very high level of care from her."
• "Came in for lunch today and had a great service from our waiter Scott and the rest of the staff, created a great atmosphere and the food was delightful."
• "Staff were amazing natalia served us and had the other staff sing happy birthday."

Cons:

• "Service is often slow."
• "Our booking was made for wrong time. Had to wait at bar and took 25 min to get served then another 5 minutes to get to table."
• "Table service was terrible... was need keep asking for waiters help, ask to order more food and just literally asking to serve us."
• "Service is ridiculous and like a free for all."
• "Stood in a queue for 30 minutes for someone to finally appear and say if you haven't booked there isn't a table available until 9.... could have told the massive queue sooner."
• "Shocking service, went in for some lunch, waited ages for our food, and waitresses was asking everyone around us if their food was okay and asking if they needed more drinks, me n my partner felt like we were invisible."
• "Service today was slow waited 30mins for starters also every time we arrive we are told 30 to 45 min wait but there are plenty of empty tables."

Ambience

Pros:

• "I am biased - but when it comes to the ambience - this place ticks all my boxes."
• "Sitting in the big yellow taxi was fun."
• "The atmosphere is great, I love it."
• "It's got that casual feel unique to American culture; no airs and graces, scruffy or dolled up to the nines, you get the same level of service."
• "We sat in a corner booth which was reasonably quiet."
• "It is spacious, with some seating entirely on the level or with a few stairs at most."
• "Went to TGI's (silverburn) for my 25th birthday meal last night. From the moment you walk in your experience is exceptional, staff members are very welcoming and friendly, fast service, amazing cocktails and even better food."

Cons:

• "We were only in for drinks after some shopping... the stools at the bar we were seated in were wobbly as anything, made for quite an uncomfortable visit."
• "Sitting in the restaurant. The bulb above our table means it is extremely difficult to read the menu as it's too dark."
• "Food was a slight disappointment we moved tables as restaurant was cold with a noticeable breeze entering from fire exit door and windows."
• "The hygiene is extremely poor. This is the third time the seats have been sticky and visibly unclean."
• "Walked in walked out again as banquette was sticky and menu we were given one of them had residues of food put us right off."
• "The music is so loud I cannot hear what my family is saying to me."
• "No the same quality ingredients used in city centre ie not baby back pork ribs and so called Lava cake was cold."

Value

Pros:

• "The food is always: delicious, well presented and plentiful."
• "Thier current vegan burger is excellent and should be a main stable for vegans eating out. Great service fair priced."
• "The prices are pretty standard for this type of restaurant in Glasgow and for me, as an experience, it was totally worth it."
• "Another visit and another great meal, myself and family members have been 4 times in the last 3 weeks and nobody had been disappointed."
• "The food is also really really good. I had the garlic ciabatta bread to start, the chips and chicken strips and house salad as my main."
• "The food was excellent and staff are attentive but not in-your-face."
• "The burgers are always spot on, also great place for a nice pint and cocktails."

Cons:

• "The food is ok, small portions and very expensive."
• "Prices have skyrocketed."
• "Nice food but the prices are extortionate."
• "Haven't been TGIF for a few years, will be my last visit for me, the sweet sauce needed to be tasted by the chef, disgusting, too sweet to consume."
• "It was just a near average experience and hardly any value for money."
• "Only issue Way overpriced!"
• "Thought we would treat ourselves knowing it wasn't the cheapest of restaurants but quality food not anymore unbelievably poor quality."

Hygiene

Pros:

• "The tables are huge, comfortable and great for any number of diners. The table settings are simple, but everything feels immaculately clean."
• "To add to the great experience, when the cleaning services also carry on, on the surrounding tables, spraying soap liquid and probably disinfectants while someone (customer) is sitting there and having food, only shows how considerate the restaurant management is about the customers and the hygiene of the food."

Cons:

• "All four of our spoons had chocolate cake residue on them from previous customers."
• "The hygiene is extremely poor. This is the third time the seats have been sticky and visibly unclean."
• "Not my favourite venue."
• "The toilets weren't very clean. Obviously hadn't been checked for a while."
• "I wish the place was more Clean and Hygiene."
• "Food utterly disgusting, frozen backheat potato skins, bland and greasy."
• "Poor service.... Waited 45 minutes for food to get to the table and fries didn't come with meal."