Tony Macaroni Silverburn Reviews Summary

Food Quality

Pros:

• "The pizza was fab with a thin base."
• "The tiramisu came in a cup which was a bit odd but was delicious."
• "The mocktail 'nojito' is so refreshing."
• "The raviolis, pasta and bruschetta are some of our regular items."
• "At £6.95 each, it was extremely cheap considering the size of the portion and very tasty."
• "The food arrived swiftly, but the wine was late. The first plate of food was inedible."
• "The risotto Bolognese and a glass of Montepulciano... This new plate of food was quite good."
• "The food was fantastic."

Cons:

• "Food was okay but could be better."
• "My youngest son got the kids chicken and chips. The chicken was dry."
• "The portion size of the chicken risotto was awful, certainly not worth the £12.50."
• "Front of house staff was nice and quick on their feet. But the food was just a let down."
• "Would not recommend. Portions very small for the prices."
• "Food absolutely terrible, bland un-seasoned, tasteless."
• "We ordered our food and the chips did not arrive, we asked 3 different staff who all said they are just coming so we waited."
• "I ordered lasagne and spaghetti. the food was served on time, it was hot, but the meat was not good on both."

Service

Pros:

• "The staff were welcoming and treated us well."
• "Our waitress was soo helpful and really went out of her way to tailor to all my allergies."
• "Waitress was not very happy looking but seemed to cheer up later. Other staff very pleasant."
• "Spoke to the staff about this and they did deal with it and give me 50% off my meal which I didn't finish."
• "Called in after shopping for a meal. Met Paula who showed us to our table. She was so friendly and attentive during our visit."
• "Seated quickly despite how busy the whole eatery section was. Spacious table for two. Clean and tidy."
• "Great portion sizes and both meals were really tasty."
• "Service is fast. Lunch menu is very affordable."

Cons:

• "I do feel more could have been done and a warmer approach (proper apology) from staff could have made the experience better."
• "We ordered another drink for my son (which didn't arrive until we were almost finished our mains)."
• "We had a long wait for both courses, the server seemed to have no knowledge of items not available until after order taken."
• "Would not recommend. Service was fast but not particularly friendly."
• "Service wasn't as pleasant as before. Felt as if She didn’t want to be there."
• "Food is decent enough but the service is terrible. Half full restaurant but it still took 8 minutes to be acknowledged."
• "Service was poor and food wasn't that great, main course was far too salty."
• "Absolutely shocking customer service from the lady manager!!"