Address: Treleigh, Redruth, TR16 4AP, United Kingdom
Phone: +441209219511
Rating: 4.3
based on 146 reviews.
Carvery
Pros:
"First time here for Sunday carvery which was excellent nicely cooked vegetables and meat and nut loaf for veggies."
"The carvery serving chef had excellent customer service."
"Had a Sunday roast here, roast was amazing. 3 choices meat, gammon, turkey & beef."
"The carvery is great. A choice of beef, turkey and gammon with loads of trimmings."
"Daily evening carvery, plus Al la carte menu. Speedy service, excellent food."
"The Turkey was cooked to perfection and of excellent quality."
"Carvery has a fantastic tasty selection, there are plenty of other choices on the menu too if a carvery isn't for you."
Cons:
"Hotel itself I wouldn't stay in myself.. bit like a community centre but if its a roast your after.. pop in!"
"Sadly, our lunch was cold, we discussed what we should do, and made the sad decision to leave."
"The beef was unedible so tough you couldn't chew it and the turkey I had contained a large grisly knuckle."
"The roast potatoes were awful, warmed up and were not pleasant to eat."
"The pepsi was the correct colour it was just coloured water and completely tasteless which let the meal down unfortunately."
"The carvery was quiet expensive."
"The carvery was absolutely unedible the Turkey was bone dry the roast potatoes and cabbage undercooked and the Yorkshire Puddings were like leather."
Service
Pros:
"Staff were very friendly and welcoming and the establishment was spotlessly clean."
"So friendly and welcoming. I’m gluten free and usually worry I’m being a pain having dietary restrictions, but the lovely lady at the carvery made me feel so welcome."
"Always nice to see a successful family run business."
"The staff were just spot on, all requests for different gravies or extra plates sorted almost immediately."
"Amazing fast and friendly service and the waitress couldn't have done more for us!"
"Really friendly staff who were very well organised to cater for so many hungry people!"
"The staff are all lovely and nothing is ever too much trouble."
Cons:
"On several occasions I was trying to catch the eye of the young lady whom was attending to our deserts, she either looked away or hide behind a pillar, and ignored me.!"
"Unfortunately not one person came to us to check if our meals were ok."
"There were a lot of staff running around but didn't find them overly attentive in asking if we wanted more drinks/desert etc."
"Well I can say the staff are polite and seem friendly but they don't listen to what you are saying."
"The waiting on staff, require training, orders for a second round of drinks which eventually arrived and I mean eventually, they failed to take the empty glasses until it was pointed out to another member of staff - for the second time."
"The young waitress on duty was very clumsy and walked past out table carrying to too many plates piled up and dropped knife and fork right behind us."
"Nobody is leading the servers. You see them now and again and I think that they think somebody else has taken your order."
Accommodation
Pros:
"Stayed over for three nights, had a nice room with Tv, coffee /tea facilities & telephone in room."
"The rooms are good; though the bath in room 12 is small. Very comfortable bed and good space to work."
"A good place to stay, nice room, nothing too fancy but more that adequate, comfortable beds, good shower."
"Our room was a little small but it was only a one night stop over so was fine."
"Very clean place, staff very helpful."
"The hotel also support our local school too by letting us park in their car park during drop offs and pick ups, it's little gestures like that that go a long way in the community."
"Rooms in need of a good clean, more electrical sockets needed (none by bed), shower not very powerful, towel heater stained and leaking, no WiFi, towels very good."
Cons:
"The rooms are VERY basic, dated and tired."
"Accomodation in desperate need to overhaul. Bed worn out, curtains see though, mouldy old bathroom in desperate need of paint."
"Shabby, dated, and overpriced. Paint peeling off in room, mismatched shabby furniture, bed old and uncomfortable."
"However; the Wi-Fi was inadequate to work on my laptop."
"Only problem - the beds are just too small for 2 people."
"Ditch the red chair in room 11, it's a bit grubby."
"Tiles loose on bathroom floor and a few other things totally out of order for what you pay."