Barclay Medical Practice University Branch Reviews Summary

Staff Professionalism

Pros:

• "Everyone was friendly and very professional from the reception staff to the clinician I spoke to."
• "Recently things have got better. Doctors and medical care staff are fantastic. Receptionists are more professional."
• "The receptionist was very helpful and informative over the phone and I was able to get an appointment straight away."
• "Given an appointment the same day with ANP Jean Kelly, who was extremely helpful."
• "The doctors have always been very professional and helpful."
• "Same day appointment once registered; was seen promptly and the doctor was lovely, professional and genuinely seemed like a caring healthcare professional."
• "The doctors that I have dealt with here have mostly been wonderful, considerate and professional."

Cons:

• "Poor patient care, given incorrect information from staff."
• "The female doctor that I was seeing was immediately hostile towards me."
• "Often rude, condescending service from both receptionists and GPs."
• "The receptionists are usually really rude and inconsiderate of extenuating circumstances."
• "Reception staff was rude towards international students, very unprofessional."
• "Staff over phone are extremely rude."
• "The reception staff have often been extremely rude and unprofessional."

Appointment System

Pros:

• "I have always received very quick call backs within 20 minutes and when I have had to go down they have been very thorough and lovely."
• "Always able to get an appointment on the same day, very friendly staff."
• "The drop in appointment system has always been a huge asset for this surgery as it means you can be seen that day."
• "No problems getting an appointment after getting through on the phone."
• "With the new caller queue, calling in will be less of a hassle."
• "The idea of same-day appointments mean you get seen quickly and the online registration is incredibly simple and quick."
• "The Practice has always given me a fast appointment, if not always within hours of me phoning on the same day."

Cons:

• "Decent care if you actually get to see a doctor, but the booking system is an utter shambles."
• "this gp practice needs more staff!!! there are so many patients and not nearly enough staff, it is so hard to get appointments and prescriptions come slowly."
• "Can't even book an appointment a day or two in advance, seems to work on a day-by-day basis."
• "Booking is just impossible. After one hour and a half we gave up, although my partner had a serious issue."
• "It's nearly impossible to get an appointment with the GPs at the practice."
• "The appointment system is absolutely ridiculous, especially now that I'm working and can't drop half a day to wait around for an appointment."
• "The same-day booking system is quite ridiculous."

Medical Care Quality

Pros:

• "A truly brilliant reminder of how good our NHS is."
• "I was also provided a quick referral to an expert for diagnosis."
• "The doctor I spoke with was knowledgeable and courteous and took my pain seriously."
• "I've rarely had issues getting an appointment, and when it was urgent they found ways to see me."
• "She listened to all my symptoms and wrote me a repeat prescription but also addressed my other health complaint."
• "They have put my mind at ease by answering my questions and both individuals were very caring and have superb communication."
• "Dr. Rhonda Waters GP is a great GP with lots of understanding and compassion with quick and easy diagnosis and referrals to the treatments you need."

Cons:

• "Took over THREE MONTHS to provide me with a letter stating that I have long-term diagnosed conditions."
• "Doctors also have a terrible habit of refusing medication, I've noticed."
• "I requested an MRI or a head scan for my condition, the GP said I didn’t need one."
• "Multiple times prescriptions have been supposedly sent by the surgery and are not at the boots where they say they’ve been sent."
• "Refused to provide me with medication on more than one occasion."
• "Would not recommend to anyone looking for a GP that will help them with any issue of any magnitude."
• "Refuse care for trans people under the guise of ‘not having the expertise’."

Staff Attitude

Pros:

• "I can't speak for others, but I had a surprisingly pleasant experience today."
• "The staff are friendly (my most recent appointment was booked by Declan, who was very cheerful and helpful)."
• "All the staff and doctors are friendly and never hesitate to answer questions."
• "Reception stuff were helpful and informative."
• "Fantastic service, anytime I have ever called the receptionists have been so pleasant."
• "Very grateful for our NHS."
• "I am very surprised to read some of the negative reviews here. This has been my practice for about 2 years and all doctors I have dealt with have been nothing but nice and competent."

Cons:

• "Racist: different attitude within the same slot for different people, impatience: do not answer my question and refused further query."
• "They are so unhappy, I don’t even know why they bother working there."
• "The receptionist removed me from the practice."
• "Rude receptionist who was condescending and didn't seem to want to help at all."
• "The staff is rude and mean both the reception and even GP."
• "I can’t believe how rude the receptionist is."
• "The strawberry blonde haired receptionist was very rude and condescending towards me and another patient when we came to ask to book an appointment for the following weeks."

Accessibility and Efficiency

Pros:

• "Dr. Rex was a doll, as was the receptionist (whose name I did not pick up)."
• "They have been great getting prescriptions sorted."
• "The Doctor I saw Scott was super friendly, knows his stuff and I got my prescription no problem!"
• "The Barclay Practice has been very helpful at providing a document I required as proof."
• "Love the drop in appointment system myself as it offers appointments both in mornings and afternoons, all you have to do is show up and make the appointment."
• "It is the place for GP registration, but now we can register it online."
• "The staff have been really great with the phone appointments."

Cons:

• "Due to a clerical error, they put in my wrong date of birth."
• "Took me almost 2 months to get a throat swab for my severely swollen throat."
• "Horrible GP office."
• "The booking system is utterly broken."
• "Had to drive to QEUH to get help. Total disgrace."
• "Nearly impossible to get an appointment, I recommend you go somewhere else."
• "It is nearly impossible to get help with the current system."