Tartan Travel Reviews Summary

Driver and Guide Quality

Pros:

• "Our driver Steve also took us to York and Gretna Green for some retail therapy."
• "Great journey, brilliant driver in Louise and great people on the bus."
• "Our driver Billy was great, he was always cheery and happy to answer any questions."
• "Gordon the driver was great and kept us informed times meeting etc."
• "We've just got back from the Emmerdale Tour with Tartan Travel and I have to say the coach driver John and his daughter and granddaughter were the highlight of the trip."
• "Our Driver, Bernie, was so friendly and helpful and went above and beyond to ensure we enjoyed the trip."
• "Gordon was our driver. He was was brilliant nothing was a bother to him."
• "Driver Danny had a great choice of music to entertain us enroute."

Cons:

• "Driver came back eventually, lots of confusion with seats. He shouted at people saying he is a human being and yes mucked up but that us people had made it worse."
• "The coach that turned up at 10.45 had signage for, 'Chester, Liverpool, & Lakes', no mention of York."
• "Had no time schedule. He was an amazing driver who tried to please everyone. Good lad Andy."
• "Only one stop on way home, Asked about bar deal, and driver had no idea."
• "So many previous reviews praised the driver, this one worked for another company and I am afraid lacked people skills and keeping us informed of itinerary throughout the trip."
• "The driver suggested as it was Sunday, everywhere in Braemar would be closed so we'll stop for 5 mins for photos at the falls of River Feugh then head to Perth!"
• "I felt sorry for the driver, Andy, would had to make things up as he went along."
• "We got a replacement bus and arrived at our hotel 3 hours later than scheduled. Tartan Travel advise me it wasn't their fault."

Hotel Quality

Pros:

• "The hotel was excellent."
• "The hotel was a lovely holiday inn, rooms were clean and comfortable and the food was good."
• "The Wheatlands Hotel was first class, as always."
• "Everything well organised. Hotel good with lovely meals."
• "The mount errigal hotel was amazing the best hotel I’ve been in with tartan travel."
• "The Waterside Hotel which was lovely very clean room.Meals was good as well."
• "We stayed at the Waterside Hotel which was lovely very clean room.Meals was good as well."
• "Just had a very enjoyable trip to York. The Wheatlands Lodge Hotel, was first class, service and meals excellent."

Cons:

• "Syayed in the craig lyn hotel for our christmas party night food was ok drinks price good entertainment all i can say joke."
• "Unfortunately, the hotel used wasn't that great. The staff were unhelpful and grumpy."
• "The hotel was in dire need of refurb. Paint work very dirty. Only had one chef for the full hotel, food not warm at all and very dry."
• "Unfortunately, we found out that there was another bus that offered to take the people on our trip with them to the coast. We, like a good few parties on our coach, were not told about this second coach."
• "Our driver crashed into the hotel. Leaving most, if not all, the guests quite flabbergasted."
• "Just done a 5 day trip to stives brilliant all through.Driver Danny superb first time doing stives trip think he had done it meant times. excellent excursions all all in all well worth the money.now there is a down side hotel stives bay in my opinion a definite a 1 star just not up to scratch need to change hotels."
• "The Ben Doran Hotel in Tyndrum was dreadful. Carpet covered in stains. Bedding was like rags. Dinner was pitiful and took 3 hours."
• "The Waterside Hotel .peterhead abit out dated,but very clean.the only three faults is,food.chef needs to check vegetables.very hard and food not hot."

Overall Trip Experience

Pros:

• "An excellent trip and good value for money."
• "Then our mystery journey continued up the east coast, with Louise teasing us by driving along the beach road in Aberdeen."
• "The Harry Potter Studio Tour itself was absolutely fantastic."
• "We've just got back from the Emmerdale Tour with Tartan Travel and I have to say the coach driver John and his daughter and granddaughter were the highlight of the trip."
• "Just returned from Highland Highlights Tour and it has been superb."
• "Trips to Donegal and giant causeway well organised."
• "Overall fantastic trip in Haworth 1940s weekend, Andy our driver was excellent."
• "Just back from a lovely trip with my granddaughter Sarahlouise.We went to see the Northern Lights up in Peterhead unfortunately we never seen them."

Cons:

• "Shocking service, would not recommend."
• "The journey was a shambles. I am well used to coach holidays having experience of Caledonian Travel, Glenton Travel, and Urquhart. This is my first time using Tartan Travel and I am wholly unimpressed by the experience."
• "I have just arrived in Southport with tartan travel and what a shambles."
• "The most awful trip and customer service experience."
• "We had a private tour with Stewart who collected us from our Hotel in Glasgow and were provided with water, Ina bru & chocolate bar."
• "The whole trip was a complete waste of time and money, there was no time to shop and our personal items were damaged, we spent nearly 8hrs on the bus each way instead of the 5.5hrs they tell you it’ll take."
• "Family trip to York at the Wheatland's Lodge Hotel. The food at the hotel was top notch. Staff were brilliant, nothing too much trouble."
• "Went to Blackpool and stayed in the Royal Carlton, both Tartan Travel and the hotel were well organised for Covid Virus with distancing and having to wearing of masks."