WEST Brewery Reviews Summary

Customer Service

Pros:

• "Very efficient, helpful and pleasant staff."
• "The staff were very patient and helpful. They were also very kind to my small daughter, which was greatly appreciated."
• "All staff were incredibly helpful and pleasant."
• "Staff and service were fast, friendly and attentive."
• "Can't fault them for the beers and when we finally received service it was from helpful, friendly staff."
• "Both the assistants that served me were very helpful and able to answer any requests I had."
• "The staff have always been friendly and helpful in my experience."

Cons:

• "Very poor customer service overall and I will not be back and neither would I recommend it which is a shame."
• "Don't know if I was there on an off night but the service was awful. 40 minutes wait on drinks, food was carelessly and unapologetically spilled off the plate onto the table by the waitress and cutlery was literally thrown onto the table."
• "Really poor manager who offered zero apology."
• "Everyone seems to run about like headless chickens."
• "Service was very variable."
• "We were left for at least 20 minutes without any drinks or food orders being taken, the place wasn't busy."
• "The lack of compassion or humility from an establishment might have just been enough to keep us away for good."

Food Quality

Pros:

• "It was a really lovely couple of hours, very nice, good quality beer."
• "This is likely the best beer brewed and served in Glasgow."
• "WEST DIPPING STEAK are nicely cooked with crispy chips and salad."
• "The food at West on the Green was very good."
• "Wonderful food, great beer, awesome ambience."
• "The food was excellent!"
• "The food was superb (one of the best pretzels around - definitely recommend the honey mustard dipping sauce)."

Cons:

• "We ended up getting the dipping steak which was a pretty rubbish cut of meat."
• "The food standards have declined somewhat from my last visit."
• "I went there for Weizenbeer and Jaeger Schnitzel. What I got was a joke. Nothing wrong with the beer. But it wasn't a Schnitzel, it was a pork steak."
• "Beer is OK, garden outside is nice, but the food is expensive and it's not good."
• "Had a bad steak burger. It was served cold and the fries were very low quality."
• "Food is often cold and stale."
• "The batter on the fish was not crispy and a blended cup of garden peas."

Atmosphere & Ambience

Pros:

• "The place itself looked like an old German tavern - lots of dark wood and low lighting."
• "Lovely interior with many seats and a nice bar top, good for big groups."
• "One of my favourite places in Glasgow, on the edge of Glasgow Green."
• "Restaurant was busy and the outdoor space was sunny with good views of the park."
• "Love the place, cracking beer and good food."
• "Pleasant atmosphere, helpful staff, some great beers ... and dog friendly 🙂"
• "A fantastic German style beer hall and fantastic location in the city of Glasgow."

Cons:

• "It was very hard to find the back door and it was inconspicuous."
• "However the entrance of the restaurant isn’t marked correctly on google."
• "The interior is of the restaurant is large and open, but grey and bland."
• "The tables in the beer garden aren't even level."
• "Was standing room only and very very hot, very few tables to sit at."
• "The West has made no provision for hot or cold weather with its courtyard or beer garden."
• "It's OK. Not that comfy. Big tables and chairs that you need to balance on."

Value for Money

Pros:

• "Great food and fantastic beer - we bought some to take away!"
• "A fantastic selection of German themed beer and food at a very attractive price."
• "Prices are reasonable."
• "Great pub fare, which is very good value."
• "The beers are also well priced."

Cons:

• "How can you charge more for your beer than most pubs/bars do when there's no transportation cost to factor in."
• "Prices have increased dramatically."
• "Drinks are unreasonably expensive."
• "I felt that we were ripped off as prices were very expensive and over inflated."
• "The beer is still incredible but the prices have gone up and for some of the items are borderline ridiculous."
• "Total bill was 15 pounds. Unacceptable for this kind of quality."
• "Had a meal here for the first time today and, although I enjoyed it, I feel it may have been a tad overpriced for what I got."