guitarguitar Glasgow Reviews Summary

Customer Service

Pros:

• "Everyone I spoke to from ordering to receiving my item was so helpful."
• "The service was nothing short of outstanding."
• "Staff were super friendly and patient with my son."
• "Staff were really helpful and guided me to a 3/4 size, slim neck, nylon strung acoustic."
• "The employees offered not only to let us play anything we wanted, but they actually got to know us and shared stories with us during our visit."
• "staff are so knowledgeable (in the questions I asked) - you feel like you’re surrounded by Gurus."
• "they’re always happy to help or advise you."

Cons:

• "It was abundantly clear that they lacked the knowledge and expertise necessary to assist customers effectively."
• "Would have given them zero or minus if I could. Abysmal customer service."
• "the staff seem very condescending, that's my only gripe."
• "Guitarguitar didn't answer after I started a warranty claim."
• "AVOID AT ALL COSTS! My recent visit to Guitar Guitar left me utterly disappointed and frustrated."
• "Online chat conversations with GuitarGuitar have generally been a waste of time in many cases."
• "Shocking customer service!! Won’t be shopping there again."

Product Selection & Quality

Pros:

• "Good selection of guitars on offer."
• "The package for keyboard, stand, seat and earphones was remarkable and at a great price."
• "Guitar purchased came well packed and in perfect condition."
• "Great guitar shop with a wide selection of instruments and knowledgeable staff."
• "The guitar selection is awesome. The staff are very helpful and it is well worth visiting to compare guitars that are hard to compare otherwise."
• "I tried a few guitar shops out round Glasgow looking for a classical guitar. Of all of them, Guitar Guitar had the best selection at very reasonable prices."
• "Was delighted with the D'Angelico acoustic we left with, a wonderful wee guitar which was less than half its normal price."

Cons:

• "though the one I ordered Special to try out.....didn't show up for my appointment, and no one seemed too put out about this."
• "Then, when I selected four guitars from the wall to play, not a one of them was set up... at all."
• "However, when checking out the guitar, I found both the P90 pickups loose and rubbing (not just buzzing) on the strings."
• "Days later they sent me ANOTHER FAULTY ITEM."
• "I have used 2 of them so far and both have fallen to bits."
• "First one they sent had a buzzing sound and tuning issues."
• "However, what was delivered to me was NOT a new guitar. It had been sent to another customer who had pre-ordered the same item before me."

Delivery & Communication

Pros:

• "Ordered late Monday evening and arrived early Wednesday morning. Well packaged, good set up with decent strings."
• "Order came on-time."
• "No nonsense online shopping, competitively priced and quick delivery times."
• "The speed of delivery was great, sooner than I expected."
• "Delivery was, as stated, next day."
• "delivery was bang on time."
• "Ordered on line with no problems, next day delivery on time as advertised; instrument in perfect condition."

Cons:

• "Ordered on Wednesday told it would arrive Thursday. Guitar didn't arrive."
• "The DPD delivery didn't arrive but an email to GUITARGUITAR resolved the issue and was booked for a day convenient to me."
• "At 3.30pm today I receive another email, this time thanking me for my 'pre-order' and asking if I still wish to proceed with my order."
• "Paid for next day delivery. Didn’t arrive when it arrived it was faulty wouldn’t even hold the channel I pressed."
• "Took them 5 attempts to deliver as DPD were hopeless and couldn’t even find the correct address."
• "I had to pay 38€ VAT at delivery when I ordered because I'm in France."
• "Waited 5 times for them to pick up faulty item."

Staff & In-Store Experience

Pros:

• "Thanks to everyone at this store. I had my dad's bass serviced here by Billy, he brought it back to life."
• "Visited today with my 7 year old grandson staff were fantastic with him."
• "Very straightforward, friendly help with everything made as easy as it could possibly be."
• "I was looked after by Anna and initially was looking at schecter guitars but she realised they wouldn't suit what I liked to play so suggested Yamaha or Squire and settled on the Yamaha after trying through several amps."
• "The shop is brilliant with tons of choice."
• "Awesome, friendly staff."
• "I really feel like the guys are my mates when I’m there."

Cons:

• "One star off for a relatively limited range of classical guitars."
• "I felt like there were too many staff in the sense that, as a beginner it made me feel a little bit shy about playing whilst testing my gear."
• "I feel their second hand gear is overpriced, and their purchase offer prices for pre-owned gear is very low."
• "Had to queue outside until the number of customers in the store went down but that didn't bother me."
• "Unfortunately the ‘sound check room’ wasn’t available."
• "Also their Ukeleles are limited in choice of independent makers."
• "Would have been nice if more basses in stock as some of the smaller bass floor was taken up by guitars."

Pricing & Value

Pros:

• "They always have great and competitive prices that are actually great value."
• "For the price I'm really happy with it. Sounds and plays well for a guitar under £200."
• "Prompt delivery and amazing pedal."
• "Great selection of products very competitive pricing."
• "The choice of instruments and accessories is awesome, anything you want, they have it."
• "A massive selection of acoustic guitars (and electric, and amps, keyboards) at reasonable prices."
• "Huge range of instruments available and some deals to be struck."

Cons:

• "GuitarGuitar's prices also tend to be on the high side compared with other musical instrument shops in the UK."
• "If I buy a brand new product I expect it to be brand new and not second hand."
• "I had to pay 38€ VAT at delivery when I ordered because I'm in France."
• "Bought a 'brand new' positive grid spark amp. Arrived second hand and the studio software that comes with has already been redeemed meaning I can't even use it as an interface like I wanted."
• "Would seriously avoid. Spent £2400 with these guys and half my order has went missing."
• "Knocked off 1 star coz my mate was looking for an acoustic Gretch but there were none on display."
• "1 Star off only because the box for item seemed a bit weathered."