Currys Reviews Summary

Customer Service

Pros:

• "Clean store and helpful staff."
• "The staff have always been so very helpful and go above and beyond to help the customer and their needs."
• "Amazing service from Mushtaq and Ripal."
• "Without doubt Curry's Customer Service from start to finish was excellent."
• "A big thank you to Jess who looked after us at the weekend."
• "Want to say a massive thank you to Alex who works in the Leicester Fosse Park branch, he was extremely helpful and down to earth."
• "Staff very polite and always asking if you need 'help'."

Cons:

• "Staff refused to honour price promise using the claim that 'they don't match resellers'."
• "Don't know if staff are new or just plain slow but the wait times are absolutely ridiculous."
• "They kept us waiting a week for systems to approve our interest free credit, buy later scheme."
• "Walked into store, there were 4 assistants standing together chatting - not one of them greeted us or asked if we needed assistance."
• "Every item we went for was out of stock, opposite to what their website stated."
• "The staff here are useless! I've been considering buying a camera for a while. When I have had questions for the staff I am mostly answered by a bored unfocused attitude, blatant apathetic disinterest, and lack of technical knowledge."
• "The 'manager' on duty at this time wasn't helpful at all."

Product Availability and Stock

Pros:

• "For once they had it in stock and not told us to go online."
• "Did click and collect and the process was very quick and easy to use."
• "Very large and well stocked Currys store located in the Fosse park retail park, lots of parking available and easy access from the M69 but can get very busy at the weekends."

Cons:

• "So, I spent a lot of money here on a new PC. The service was friendly but I got the feeling I was pushed to buying what they had a lot of in stock as opposed to really listening to what I needed."
• "Fosse park currys tried to buy an oven today staff didn't really know what was in stock or not tried our best to compromise for stock levels and choose one that we were told was in stock only to find out that it wasn't in stock after all."
• "I'm so disappointed of service, I ordered washing machine for special date and the delivery guy called me to say that my order gonna come after 30 minutes, I was waiting 2 hours and then received a message that I have new delivery date (one week later)."
• "The collection point which should be a quick in and out job unfortunately consists of the staff having to call (and wait a long time for an answer) to the warehouse at the back, for the item to then be ran through."
• "Most 'cheaper' models were out of stock and it seems management makes the staff push extras like insurance or posh cables as much as they can."
• "You'd better hope that you never need to contact anyone in store as they ignore the phone. Have been trying to call constantly over 2 days and nobody had picked up."
• "2nd name of this shop should be - out of stock, been there 3 times, different days to buy different products."

Store Experience

Pros:

• "This is a great Curry's store. It is very large and has everything you could want to see."
• "Currys are the best. There's no other store left where you can go in and actually touch and see the latest tech."
• "Nice to get all the tech under one roof where you should be able to get a hands on experience and feel for the products you are buying."
• "Great large mega store where you can try and purchase a lot of tech."
• "I just like going to this store as they have so many TVs on display from the small to extremely large. Nice to see new technology."

Cons:

• "The store was too noisy with other people trying very loud sound equipment so the stereos we were trying couldn't be heard."
• "We've been looking for a specific phone to see how it is in reality before ordering it online, but we couldn't properly see it because it was locked due to security reasons."
• "Visited to buy a Sonos move speaker, there were no Sonos portable speakers on display at all."
• "The products are great, but unfortunately the customer service is just not there."
• "Went to purchase an induction hob, they were all covered in dust on these pull out drawers."
• "Gaming section was dirty in general. Especially in this time, you could clearly see fingerprints on the surfaces."
• "Side note - the store is quite scruffy and dirty. Not got prices on most things."