Glasgow (Shamrock Street) PDSA Pet Hospital Reviews Summary

Staff and Service Quality

Pros:

• "The staff are always insanely helpful and do their best to help all kinds of pets."
• "Wonderful and caring staff. We lost our pet rat here and the support they provide is wonderful."
• "Staff are always so helpful and pets here are well taken care of."
• "Brilliant and very caring vet I saw sadly I had to let my 17 year old cat go over the rainbow, for me it was devastating as I held Cody in my arms as he passed, the vet was very understanding and compassionate x."
• "Both the nurse and vet were so helpful and were showing interest in what could be wrong and how to make it all better."
• "The Vets in this place are are amazing. So kind and gentle with the animals."
• "Very friendly and efficient staff at Glasgow PDSA. The reception staff are brilliant and the Vet was 1st class, very thorough and friendly too."

Cons:

• "Always busy with long waits, can take hours to get through on the phone to get an appointment."
• "Absolute nightmare trying to call and get through,automatic option on answer just to be busy everytime."
• "So disappointed with this service. The receptionist thinks ppl are below her because it's a subsidised Clinic."
• "There was an older skinny woman, brown short hair and glasses who was 'working' behind the dispensary who was very rude and causing distress to many already stressed owners."
• "been trying since last wed to contact yous phoning constantly but always engaged."
• "Phoning for an appointment is a nightmare. Was told to hold and I was put on hold for an hour I finally just hung up."
• "Always very busy, long waiting times well after appointment. Staff are excellent except one or two of the receptionist who can be very snippy at times."

Facility and Accessibility

Pros:

• "The Rooms were nice and clean too."
• "They also run a Pet First Aid Course and you only need to pay a £5 admin fee, which is great and very useful to have under your belt."
• "Staff was very lovely and patient. It's easy to get to in a car and bus stops within walking distance."

Cons:

• "Its just a shame that the entrance and waiting area are such a contrast to the actual amazing service offered here."
• "Awful experience walking into this place. I just wanted to run back out cos of the strong smell of poo smeared all over the floor."

Cost and Donations

Pros:

• "Also any donation made is warmly appreciated so please give what u can."
• "PDSA get no Govt funding, run on donations only. Please don't struggle or ignore pet health issues when these guys will do all they can for your fur fam."
• "The prices are reasonable and the waiting times were really low."
• "Much cheaper than local vet and consultation was only £20 but you can pay whatever you can afford."
• "Wouldn't be able to afford a pet without this service... Always give a donation as without help it wouldn't survive."
• "Give it a try if you qualify through your benifits and all they ask in return is a donation if they could not help the vet fees would have been extremely costly."
• "These guize are fantastic. If you are in receipt of full housing benefit they will treat your pet for free and any other benefits qualify you for cost only concessionary rates."

Cons:

• "Always busy with long waits, can take hours to get through on the phone to get an appointment, up to 2 hours wait with a sick cat in a basket in an overcrowded waiting room is ridiculous, they have the cheek to ask for donations when they treat your animals with cruelty like that."
• "Great with my dog but think it is disgusting the way reception tells you what animals work cost and the donation they expect you to pay..it is after all a DONATION."
• "This place will only help if you are able to pay hundreds of pounds to them!"
• "They are putting healthy dogs to sleep!... All the PDSA care about is money it's no longer about animal welfare!"

Medical Care and Treatment

Pros:

• "They do excellent work and help your pet when you need them."
• "Treat your dog in my case as if it was their dog my rottweiler is nearly 10 and was worried as she needed operation on her toe cause of thr anisthetic,staff were very understanding and my dog came through it no bother."
• "Sadly yesterday I had to say goodbye to my beautiful cat Snoopy. On the arrival at the PDSA the professional service was second to none."
• "I would highly recommend this vet I've been going for years and years my dog is nearly 18 they do marvelous work."
• "Took my kitten here in an emergency, they took him within an hour of me calling and were so sympathetic and caring towards the animal."
• "Absolutely brilliant staff and vets, helpful and saved my dogs life and they are working only on donations."
• "Amazing charity led organisation that have helped my dog Halley get an extra 2 years of life beyond a kidney disease diagnosis."