HATCH Reviews Summary

Food Quality and Taste

Pros:

• "This is the best burger in St Albans and frankly my favourite burger."
• "The food at Hatch is simply delicious - we ordered a Full English and the Buffalo Benedict with a side of loaded has browns and they were banging."
• "The food was AMAZING!! I’m not a huge egg lover but those scrambled eggs were the best I’ve eaten."
• "Delicious food, friendly service and very reasonable prices."
• "Delicious food and fantastic friendly staff. We had the buffalo Benedict and the Avocado toast."
• "The best spot for brunch 🤩 Incredible, me and my partner stopped off in the city on route to a week away and were so glad we chose Hatch as our recharge point!"
• "Absolutely delicious food! We were staying in the Hilton not far from here and thought we'd give the place a try and it was so good we would travel back just to eat here again."
• "The food was delish, had the burger with gluten free bun. Really good 👍 all 5 in our group really enjoyed our food."

Cons:

• "Both my partner and I got food poisoning from the burger really disappointed as we were so excited by the reviews."
• "Very disappointing fishcakes as 90 percent potato and 10 percent fish."

Service and Staff

Pros:

• "With such great service there is no reason not to try this place."
• "The staff were all friendly and helpful as well. I would recommend visiting!"
• "The staff is incredibly friendly."
• "One of the best breakfasts that I have ever had."
• "Incredible food & drinks, and impeccable service! The food came out super quick & staff were very attentive."
• "Customer service was spot on, made to feel very welcomed.. only advice would be to book a table in advance for larger bookings as people were getting turned away because of reservations."
• "Service was pleasant and prompt."
• "Amazing place in St Albans, so far we've only been there for brunch and they have a wonderful selection of brunch favourites with their own Hatch touch."

Cons:

• "Today I knew they moved to a bigger space I woke up specially to come and enjoy a breakfast to be disappointed to be turned away due to unavailability I was just one person not a group! I wasn’t even offered a take away option !!"
• "The reality is, I booked the slot an hour before seating, of course I was going to be there, we had not forgotten."
• "Arriving within a few minutes of your booking should not be an issue, however getting to the restaurant to see the table had been given away inside 10 minutes of the initial seating time, with the argument being - I tried to call a few minutes ago, seeing that our table was given away after just 6minutes of our intended arrival; has annoyed me enough to write my first review."
• "Opening hours are 9-5, though their kitchen closes at 4:30 - so if you want to order food at 4:30 you can't do so! Absolutely ridiculous."

Ambiance and Atmosphere

Pros:

• "Hatch in St. Albans is an absolute gem! From the moment you step inside, you’re greeted with a warm and inviting atmosphere."
• "Such a cute venue, customer service is so friendly and kind and the food is lush!"
• "Small place serving breakfast and brunch everyday and they have burger nights on Fridays and Saturdays. Excellent coffee, great orange juice and eggs are done perfectly."
• "It’s the best coffee in St Albans It’s the best brunch in St Albans It’s the best burgers in St Albans And to top it all off, the staff are incredible… SO friendly, and just lovely people."

Cons:

• "The only comment was it was a bit loud due to the small size and amount of people but this didn't hamper our enjoyment of a lovely breakfast."
• "This is a cute place that does coffees, drinks and brunch type foods. It was pretty cramped and we felt pretty rushed."
• "Very busy, booking is recommended. Tables too small and very close to each other, can hear other customer's conversations."
• "Great food and attentive service but I feel that the 1 hour slot given for a two person table is very restrictive. I felt like I was being rushed to order as soon as I sat down."