Address: Unit 18 The Market Building, London, WC2E 8RB, United Kingdom
Phone: +442036321668
Rating: 4.4
based on 182 reviews.
Service
Pros:
"Friendly staff and, well-priced gift options for special ones."
"Amazing customer service, Sarang, Tahmina and Mariamu, you should all be very proud of yourselves 👏👏👏"
"The branch manager was very attentive and friendly and the experience was great."
"The staff greeted us with smiles and they were so patient with us."
"Staff was very polite and service quick."
"Jacob the friendly young guy helped us all the way through, with packages choosing & flavor of chocolate choosing for presents, had some tasters as well!"
"The staff was very friendly and we really loved Linh's service in particular."
Cons:
"The most terrible service I have ever received."
"The buying experience was spoilt by the slow and impersonal (to use an euphemism) service."
"Very bad customer service and I didn't expect that from a brand name like Venchi."
"Despite being a paying customer, the black female employee working there seemed to completely ignore me."
"There were 3 people to serve the customer, to us unfortunately, happened the one that barely look at you, she certainly didn't feel like it but above all we found it rude in all his attitudes."
"I was served by this very rude East Asian lady today night on the 14th of October."
"Service was poor. When we asked for a translation of the flavours of the ice creams the guy behind the counter spoke to us like we were ignorant peasants!"
Product Quality
Pros:
"The chocolate was truly amazing!"
"Superior quality gelato - good variety of flavours (gelato and sorbet) and exquisite chocolate selection."
"If you love good gelato, especially a good chocolate gelato, you must definitely pay Venchi a visit."
"The best packed with so much flavor. Tasted the same as in Venice. My favorite flavor."
"Authentic Italian gelato in Covent garden."
"Their ice cream is a true treat for the taste buds, with a variety of delicious flavors to choose from."
"Best Gelato in the world, outside Italy!"
Cons:
"The quality of the ice cream hardly justifies the price."
"The vanilla was quite good but unfortunately the pistachio one was lacking on flavour."
"Ice cream was good? yes but with a funny after-taste of 'I cant care less of my clients satisfaction'."
"The ice cream was just average despite a top-dollar price."
"The gelato was very disappointing the vanilla tasted watery and artificial."
"The pistachio …you can’t feel the flavour at all, just sugar."
Value for Money
Pros:
"A small ice cream goes a long way and it's generally cheaper than a dessert in a restaurant."
"Not expensive compared to other ice cream prices and off course better quality."
"Every penny spent in this wonderful place was well worth it."
"Worth the price, the perfect treat that you won’t ever regret the calories!"
"The prices for gelato from similar outlets is the same, and as far as Venchi goes you get what you pay for."
"They were kind enough to open the store for my 7 year old cousin even though they had just closed."
"It is pricey, but worth every penny."
Cons:
"I’ve Paid £5.20 for a small cone with whipping cream. (More than my actual lunch)."
"Expensive but wonderful ice cream."
"The taste is as usual, very delicious but we were disappointed with the size of ice cream as it is now so small…"
"Honestly, the ice cream is good but nothing ground breaking and certainly not worth waiting in the queue for longer than 5 minutes."
"Portion sizes were ok, and quite expensive, but very rich and creamy."
"This ice cream was £6.50, so it’s pretty expensive, but if you love chocolate ice cream this is worth it."
"Anyway…overpriced, double the price than Rome."
Atmosphere & Decor
Pros:
"Located in the heart of Covent Garden, this quaint little establishment boasts an impressive array of delectable ice creams that are sure to tantalize your taste buds."
"Venchi had exquisite, traditional pastel decor and so many chocolates to try from!"
"The store is set in the beautiful surroundings of the old Covent Garden market."
"Plus the location is so pretty!"
"The atmosphere is also top-notch - bright, inviting, and welcoming."
"Great place very nice and chic typical Covent Garden."
"The store was bright and clean and we got a small pistachio gelato."
Cons:
"As we entered the shop, smelled really bad of mould, I looked at the air conditioner and it was filthy, I showed one of the staff and asked how can you serve food in this conditions? She said, on a quite annoyed voice, she’s sorry but there is nothing she can do!"
"Had heard really good things about Venchi and was looking forward to trying some Italian chocolate. However, upon entering the store there was an awful smell of what I can only describe as raw sewage."
"The interior is so noisy and messy, not sure how covid safe it is."
"It's quite a cramped space too."
"The shop is tiny and the air conditioning is weak so the ice cream melted very fast."
"Presentation could be a bit better, and they could have a more creative menu."
"No menu outside, a retro-lit menu above the counter but not updated and a poor labelling at the counter."