The Dome Reviews Summary

Food Quality

Pros:

• "Delicious food, lovely wine."
• "The food at the grill room is fabulous! Delicious plates, nice cocktails and incredible service."
• "The vegan sausage roll and the sandwiches were delicious; the scones were amazing and so were the small desserts we had."
• "Haggis appetizer outstanding, ribeye steak and lamb main course excellent."
• "Both dishes I had were beautifully presented and tasted amazing."
• "The food selection was lovely, especially the sandwiches."
• "The food was delicious and presented beautifully."

Cons:

• "Food unfortunately was mediocre/decent."
• "Food was poor - turkey was dry and tasteless and fillet steak was poor quality (and v expensive)."
• "The food was bland, the meat overcooked like leather."
• "Collectively, these culinary missteps made for an unsatisfactory worse than mediocre overpriced letdown of a dining experience."
• "It was cold though, my friend had to wrap her scarf around her legs."
• "The steak pie was really tough and hard. I sent the sticky toffee pudding back."
• "The food however is a let-down. I ordered the pork chop medium, and it came out well done and it was TINY."

Service

Pros:

• "Lots of staff who were all very friendly and attentive."
• "The service was absolutely fantastic, our waitress catered to our every needs, also having a good chat."
• "The service from the staff was perfect."
• "Top marks to the service team, you made us feel very special."
• "Staff were friendly and attentive."
• "Service was outstanding with servers politely offering to help and completing requests quickly with a smile."
• "The staff were very polite, attentive and made our night more enjoyable."

Cons:

• "highly disappointing the way the bar is run - you wait ages to get inside expecting to be sat at a table."
• "Waited ages to pay the bill because staff had disappeared, still leaving the tables full of used plates."
• "This lack of customer service left a lasting negative impression on what was already an unsatisfactory experience."
• "Trying to get a second drink would have been easier to go to the bar rather than wait for the waiter to come to the table."
• "The service was sloppy, the drinks came way after the starters."
• "The service was a bit slow and the staff were pleasant, but there was just something missing."
• "Got ignored for 20 minutes waiting at the bar."

Atmosphere & Decor

Pros:

• "The Christmas decorations and trees are out of this world."
• "Marvellous decor and environment a place we would come back to."
• "From the moment you arrive, you are blown away by its absolutely beautiful exterior that is magical with its Christmas lights and decorations."
• "The restaurant looked beautiful as it was decorated for Christmas."
• "What a luxurious venue for a festive meal."
• "The outdoor and indoor decorations are spectacular. Lots of people were taking photos."
• "The ambience & Christmas decoration is beautiful, with the giant Christmas tree in the middle."

Cons:

• "When seated at your table, there were lovely views of tables full of previous diners plates and cups, that staff didn't seem in a hurry to clear. Totally ruining the ambience."
• "Decorations, as usual, were stunning but atmosphere seemed a bit flat, whereas it used to be buzzing."
• "Downside to being so amazing and magical was that there was an uncomfortable amount of tourists just walking about taking pictures."
• "The sandwiches were very basic, I was expecting something a little bit more elegant from a place like this."
• "For such a beautiful restaurant, they really should introduce a dress code."
• "The pie was excessively dry, lacking the moisture and tenderness one expects."
• "The whole place is exquisitely decorated with (in my opinion) the best display in town."

Value

Pros:

• "Would go there everyday if I could!"
• "What a place, what food and what wonderful staff….and so reasonably priced too!"
• "and so reasonably priced too!"
• "For a £27 afternoon tea it wasn't bad at all."
• "The price was very reasonable for the whole experience."
• "The price for all was very reasonable."
• "Given that a burger, chips and a beer on the royal mile costs the thick end of £30 I thought afternoon tea which is surprisingly filling and a glass of what I’m told was very nice champagne for £36 was very good value."

Cons:

• "This was a £25 supplement in addition to the £42 two course set menu. A bit steep."
• "I think it was also a little too expensive - please note that a 10% service charge is added to the bill."
• "It’s one of our favourite days in the year."
• "Unbelievely expensive (and we live in London!)"
• "Not worth the price. At all."
• "They try to get you to pay £42 for two courses which, as you can see from the below receipt, would mean the dessert/starter costs you £13(!!!!!)."
• "A £30 service charge was added to the bill, which I feel should be optional."