Rock'n'Roll Tattoo and Piercing Glasgow Reviews Summary

Customer Service

Pros:

• "I reached out to the company and they were very apologetic and did do those best to help me and got me in right away when I listed my concerns."
• "The manager, whose name I never got, was so unbelievably friendly."
• "Everyone made me feel so welcome, the service was brilliant."
• "The staff were all so lovely and welcoming."
• "Shannon has been incredibly helpful and quick with her responses."
• "Service was implacable. Reception staff efficient, helpful and made you feel at ease."
• "Front desk shout out to Rhys who worked wizardry to get me booked in and who was an absolute delight to speak to."

Cons:

• "Honestly, awful. Never going back. Nuff said."
• "Scam artists. Owe several customers money, including myself."
• "After countless texts to management, with them not responding and making up laughable excuses why they could not respond such as 'no phone signal' I requested a refund."
• "They no longer respond to emails and phone calls are a dead end."
• "Customer service from the manager was no where to be seen, phoned numerous times so speak to him but 'he’s never there' or 'he will phone you back'."
• "They were extremely rude and aggressive I quote 'your lucky we were even going to tattoo you, good luck getting your deposit back as it non refundable as it not our fault the artist you booked in with have left.'"
• "I’ve asked multiple times now for a refund and speak to some kind of person in charge of the shop. They’re ignoring all my calls and messages regarding the refund and even my emails."

Studio and Artist Experience

Pros:

• "The tattoo was done so much better than what I ever expected and I'm so pleased with it."
• "The whole place was clean and tidy, and Rachel gave good advice about aftercare of the piercings."
• "Had a tattoo done here last year and it was a brilliant tattoo, great artist and very talented."
• "Great atmosphere in the studio and the staff are all really nice and all the artists are extremely talented."
• "Brilliant experience with guest artist Luca, studio itself was very well organised and spotless."
• "The shop was very clean and displayed beautiful tattoo photographs from various artists."
• "The atmosphere was clean and inviting and the studio space was very professional and decorated with amazing work by the artists."

Cons:

• "The artist was 40 minutes late and this wasn’t communicated to us at all."
• "Terrible communication, booked me in with the wrong artist, artist had an attitude."
• "The piercer didn't have the correct jewellery and tried to force jewellery that was too big and looked ridiculous onto me."
• "Whilst in getting a tattoo I heard the owner speak to an artist in a very disgusting manner."
• "Went there just to look, place looks very unfriendly, I was quite shocked by the attitude of staff towards a customer."
• "Travelled through to the Glasgow studio on a Saturday morning the artist came through with a drawing completely different to what I was after."
• "I was very upset after seeing my finished tattoo - the lines were thick and the shading was dark which was the opposite of what I had asked for."

Booking and Appointment Management

Pros:

• "Reception staff were very welcoming and were very clear on the rules around Covid and also how the session would go."
• "Every stage of the booking process has been smooth, friendly and professional."
• "It was so easy to book online and you get an appointment reminder the day before."
• "Was able to book on a Saturday afternoon, everywhere else was shut or mobbed."
• "On first entry I was greeted by a clean, fresh reception with a friendly face behind the counter."
• "Got my appointment online less than a week in advance, just in time for our trip to Glasgow."
• "Good communication with the studio until my appointment."

Cons:

• "I started my sleeve with this company and after my 3rd session my resident tattoo artist left his job, after chasing them for a refund for my 4th prepaid full day session about a year now I have still not received it."
• "Booked a couple tattoos at the end of 2020 originally for May 2021 with this laughable excuse for a company, which were understandably pushed back because of the second lockdown."
• "Booked a tattoo and paid under Payl8r (finance), had an appointment for Tuesday 31st, they only got back to me the night before to say the appointment has been been cancelled."
• "Cancelled my appointment on the day I was supposed to be getting a tattoo because the artist was on holiday apparently."
• "I was booked for appointment in 3 months which was rescheduled due to my sickness. I rebook appointment for another 3 months waiting."
• "Booked in with an artist that Simon knew was leaving, Simon booked me in for a date 2 months after the artist was due to leave."
• "Booked a tattoo and the tattoo artist cancelled that morning."