Studio XIII Gallery Reviews Summary

Staff and Service

Pros:

• "The whole staff had a good energy and were very friendly."
• "Clean and calm studio, who saw me on time and were quick and proficient. My piercer Sarah was super sweet and knowledgeable."
• "The staff were fabulous and amazing at calming me down and getting me excited for my piercing."
• "Sarah was fantastic. My daughter was very anxious, Sarah was great and had the right things to say to calm the nerves and all went very smoothly."
• "Great experience. Easy to make appointment. Staff are so nice and friendly."
• "Sarah was friendly, professional and totally put me at ease."
• "The staff are so friendly and go above and beyond to ensure a great experience."

Cons:

• "Lovely and hardworking staff but I won’t be returning here due to these experiences."
• "I had to cancel a piercing appointment... Wasn’t even offered a replacement appointment."
• "However, seeing the way the owner belittles anyone with any kind of complaint in the other reviews has me wondering if I want to keep supporting the business."
• "Some staff are unprofessional and impolite."
• "Sad that a business I would previously have heartily recommended to anyone looking to get a tattoo or piercing would treat a customer this shabbily."
• "I arrived Ten minutes early, and was left standing on the doorstep until five minutes after my appointment time."
• "When I gave the studio three and a half weeks notice that I needed to cancel my appointment I was given the run around in regards to the two hundred pounds that they have of mine."

Studio and Location

Pros:

• "All the artists are pretty laid back and chilled no arrogance or awkward atmosphere which I’ve experienced in other studios."
• "They take your temperature before entering and everyone is wearing masks, everything is sanitizer often too so it feels super safe."
• "Absolutely an amazing shop. Visiting from the USA and this was the first place that showed up. Very clean and welcoming."
• "Great studio staff are extremely friendly and the studio is literally just off the royal mile perfect location to get to."
• "The whole shop is clean and licences are clearly displayed."
• "Covid rules are strictly followed and the place was super clean."
• "Lovely place with really good reputation. So clean and nicely laid out."

Cons:

• "The only reason I give 4 stars is because one of their tattoo rooms is sort of communal, and other people are getting tattoos around you."
• "Went in to confirm my appointment, pay a deposit and have a chat with the artist before having my piece done. Unfortunately the artist was sitting with his back to me chatting to other staff members and stayed that way through my entire visit."
• "Bought a voucher for £200, when I want to book an appointment they told me my voucher HAS EXPIRED."
• "I find this treatment very unprofessional for such a short delay... Low propensity towards the customer!"
• "And after reading the reviews apparently this happens far too often. Personally I’d choose somewhere else now to go in future for piercings."

Quality and Experience

Pros:

• "I got a piece by Marc Diamond, it was really fast and the end result is beautiful."
• "She was so professional and helpful, such a lovely person."
• "I would recommend studio 13 off the High Street to everyone."
• "Every step of the journey was warm, professional and so reassuring."
• "Very professional, friendly and caring from start to finish."
• "I now have a beautiful tattoo which I'm thrilled with!!"
• "The tattoo artist was amazing and was very professional. However for a small tattoo I was quoted an extortionate price, told the tattoo would take 2 and a half hours where was it took maximum 45 minutes!"

Cons:

• "However, the hoop they placed in the piercing was absolutely IMPOSSIBLE to remove myself once it was safe to remove it."
• "Was booked in for a tattoo, but was suddenly rushed into hospital... I was told that this wasn’t possible and that I would have to enquire and start the whole process again, which also meant I lost my deposit."
• "I had to cancel a piercing appointment, after paying the full price up front. To be told I won’t get any back as it’s seen as a deposit."
• "I thought it was a little pricey at £30 but you pay for what you get."
• "The tattoo artist was amazing and was very professional. However for a small tattoo I was quoted an extortionate price, told the tattoo would take 2 and a half hours where was it took maximum 45 minutes!"