Brightside Photography Studios Reviews Summary

Photographer's Interaction with Clients

Pros:

• "We had the most amazing time with Laura, she made us feel at ease."
• "Rachel and Laura made us feel so welcome, the whole experience was perfect."
• "Laura was amazing with our little boy, she had the most patience and helped him relax."
• "Both of the girls made us feel so comfortable and that's say a lot for 3 of us who don't usually like our photos being taken."
• "Rachel, Laura, and Izzy were warm, welcoming, friendly and professional making the whole session feel at ease and enjoyable."
• "Both Laura and Izzy were so amazing with my two girls! And Wow did we laugh!!!!"
• "Laura and Izzy were amazing with us. I felt so relaxed as I was very nervous about taking them to a photoshoot."
• "Having never done anything like it before I didn’t know what to expect, but Rachel talked me through everything."

Cons:

• "Great quality print but the service has soured the experience."
• "The after sales experience and delays in receiving the photographs was hugely disappointing."
• "Despite paying for the 'all photos digital' package we were not offered all the photos at all, only the ones they chose to give."

Quality of Photos

Pros:

• "The photos turned out amazingly and we made some very special memories."
• "We are so impressed with the end result and will definitely be returning."
• "The photos are more than we could have expected."
• "The slideshow of our family photographs made me cry tears of pure happiness."
• "The pictures were lovely and so natural with a different variety of the type of photos we got."
• "The whole process was efficient and affordable."
• "The quality of the pictures we got were amazing, we found it so difficult to choose."
• "Rachel was lovely and very good with the baby (and forgiving of his uncontrollable bowels)."

Cons:

• -

Customer Experience

Pros:

• "The whole session was so smooth and executed exactly how we envisioned."
• "Had a lot of fun with the whole family photoshoot on a Sunday morning session."
• "We had a Generation Photoshoot with the entire family and everyone felt so comfortable and at ease."
• "The whole team was so accommodating and professional."
• "Such a fun and enjoyable experience for our little family."
• "We've never done anything like this before as a family so where apprehensive."
• "It’s been a while that I had photoshoot with Rachel but she was so great."
• "A five star review does not do these lady's justice! Absolutely fantastic experience."

Cons:

• "We don't live locally so was happy to pay for postage. Only after chasing when it would be sent I was asked to pay another £65."
• "We had to chase up getting the photos, then when we did get them we were only offered the 'highlights' Brightside had chosen."
• "Would definitely recommend, but the after experience is a bit lacking."