Addington Palace Reviews Summary

Customer Service

Pros:

• "Sean was particularly helpful, full of customer empathy and very ready to answer all of our queries."
• "The staff were friendly, especially the management and event team – overall positive experience and you felt staff were being sincere."
• "Ana & Sean and the rest of the team were very helpful, friendly and prompt with their responses."
• "Hannah from the Palace was a star and helped us every step of the way."
• "Having visited Addington Palace, I found it to be incredibly beautiful and the staff are second to none."
• "The staff there were exceptional - really friendly, professional, and always willing to go the extra mile."
• "The staff are professional helpful and extremely accommodating."

Cons:

• "AVOID at any cost!!!!!!! IT'S STILL UNDER THE SAME MANAGEMENT!!!!!"
• "It genuinely felt like they (the venue) were trying to milk us for money or just took the eye off the ball, which reduced our overall positive experience."
• "It seems there is a complete lack of regard for customer service here now which is a shame as the venue is beautiful."
• "Shocking customer service leaving customers in the dark for months and then suddenly cancelling weddings without notice."
• "The on-site guy from the venue was charged to us and was bothering crew throughout the day, generally making the shoot more stressful than it needed to be."
• "Their attitude and communication is absolutely appalling."
• "Highly unprofessional service."

Venue and Location

Pros:

• "You can’t go wrong with the venue and location."
• "The Palace has a great landscape surrounding it that is perfect for photography."
• "Highly Recommend Addington Palace."
• "The space was really big and very convenient for the event."
• "Beautiful venue and especially in the summer the setting was fantastic."
• "Amazing building in some stunning countryside."
• "The venue is beautiful with a lot of character and greenery."

Cons:

• "We loved this venue, but it was unfortunately too far for us and our wedding party."
• "The place is old and a vintage classic. But not under good care."
• "The bar doesn't accept cards, and they didn't tell the bride/groom."
• "The only down side is that the Palace and marquee really need air conditioning as unfortunately fans were just not sufficient on our day."
• "However, when we met the management in person, they told us the price was £12k and the price on the website was an old brochure (£4k increase!)."
• "If there are too many visitors then the overflow carpark is there but good 5 min walk but not for those that wear high heels."
• "Stairs are not level which is a health and safety issue but no one cares to do anything."

Management and Trustworthiness

Pros:

• "Fab place. We all had a great day at Addington."
• "Without doubt I would definitely recommend this venue for your wedding."
• "The staff were an absolute pleasure to work with during the entire preparation."

Cons:

• "AP cannot be trusted with your event."
• "We booked this venue and out of pocket by £11k now as they decide to liquidate the company."
• "DO NOT BOOK WEDDINGS HERE - as you’ll see from all the other recent reviews, this company is a SCAM."
• "This place is run and managed by a company that happens on a very regular basis to go into liquidation."
• "DO NOT PLACE ANY NEW BOOKINGS WITH ADDINGTON PALACE!!"
• "Deniza Power the owner now seem like opened the business with another business name and still trading under Addington palace."
• "The whole setup stinks of unprofessional behaviour and if you see positive reviews from other reviewers recently then they are clearly bought or biased or have skin in the game so avoid them too."

Financial Aspects

Pros:

• "Handy to have accommodation on site too that we took advantage of."
• "All our guests loved the day and loved the palace and apart from it being a bit of a pricey little number, it was well worth the cost - after all, you only do it once."
• "The price of the bar wasn't awful."

Cons:

• "Expect to pay deposits for everything."
• "Never offered a refund."
• "After a few days of waiting and negotiating we were finally offered the venue for £9k."
• "We were also landed with a £350 bill for waste bins a few days before the wedding."
• "We were asked to pay £500 deposit for our musician (tabla and sitar player) who we were only paying £450."
• "I booked this venue in 2019 prior to the pandemic and management have not been willing to accommodate or even communicate with me to discuss the booking as it had been due to take place during the lockdown."
• "Terrible venue, scheduled a wedding originally in 28th June 2020, they really were reluctant to reschedule during the pandemic."

Event Experience

Pros:

• "The main hall is perfect for smaller weddings, with scope for exclusivity of the entire house."
• "The cottage sleeps 10 each couple with an en suite, even the pair on the bed settee in the living area."
• "We couldn't have chosen a more beautiful venue and a more lovely events team!"
• "Extremely helpful staff, professional and friendly."
• "It’s fairly easy to get to - a walk away from bus and tram stops."
• "The venue is amazing to say the least, but all it's staff are very welcoming and helpful and make planning your event as easy as possible."
• "Everything we wanted in our wedding they helped us achieve."

Cons:

• "A good evening was ruined by the catering staff."
• "They are a joke."
• "Not a pleasant place at all."
• "Avoid like the plague!"
• "Very tranquil outside and inside the marque was ambient with a great atmosphere."
• "Sadly, on a few occasions, I felt let down and frustrated."
• "Every request we had was met with resistance throughout the day."